Error: api-ms-win-crt-runtime-l1-1-0.dll is missing

Adobe Employee ,
Jun 22, 2020 Jun 22, 2020

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When you try to install or launch a Creative Cloud app and get andy of the following errors,:

 

While installing-

Windows updates from Microsoft required to install this product are not available on this computer. Please install the required updates and try again.

 

While Launching- 

The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from yo

ur computer. Try reinstalling the program to fix this problem.

 

Please see the link for help:

https://helpx.adobe.com/download-install/kb/error_on_launch.html

 

Thanks 

Kanika Sehgal

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Community Beginner ,
Feb 05, 2018 Feb 05, 2018

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Hello, we bought 15 licenses of Photoshop, but I'm having a problem with installing them on the PC (we have closed the downloading exe files). 90% of viruses on the Internet are exe files. I also have a problem with the download on 15 PCs 100-500 megabytes to install the program Photoshop. Where can I download the full distribution Photoshop?

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Adobe Community Professional ,
Feb 05, 2018 Feb 05, 2018

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Community Beginner ,
Feb 05, 2018 Feb 05, 2018

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yes. Photoshop CC

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Adobe Employee ,
Feb 06, 2018 Feb 06, 2018

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Hi,

It sounds like you are downloading the Creative Cloud Desktop App which handles the photoshop download. Complete that install and then it will continue to install Photoshop for you.

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Community Beginner ,
Feb 06, 2018 Feb 06, 2018

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Yes. But the problem is that I can't download 100-500 megabytes each time for 15 PCs. Where can I get (download) the full distribution?

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Adobe Employee ,
Feb 06, 2018 Feb 06, 2018

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If you would like to build a package for distribution then you can use the Creative Cloud Packager.

Creative Cloud Packager is an enterprise tool and is available from the Deployment tab of the Admin Console, from the Creative Cloud Teams portal and from the Licensing Website.

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Community Beginner ,
Feb 06, 2018 Feb 06, 2018

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Via "Admin console" - "Package" created distribution photoshopcc_ru_RU_WIN_64.zip 1, 7 GB. Installed on your PC the Adobe Creative Cloud (unzipped above files and run setup.exe from the folder x:\photoshopcc_ru_RU_WIN_64\photoshop cc\Build). When you try to install from the same folder in Photoshop CC (photoshop cc.msi) the installation starts and then stops. I have Windows 7 x64. If I go to Adobe Creative Cloud then click "Install Adobe" doesn't click.

What to do???

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Adobe Employee ,
Feb 06, 2018 Feb 06, 2018

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Hi,

To clarify, are you saying that the *.msi fails but the *.exe works, or both fail?

Is there only Photoshop in the package?

Please make sure any potentially conflicting processes are closed (e.g any other Adobe applications.)

Install from the command prompt with administrative privileges. For details of syntax see Deploy packages for Adobe Creative Cloud

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Community Beginner ,
Feb 07, 2018 Feb 07, 2018

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The testing was unsuccessful.

Today began to install the finished package on another PC. Installation was successful, but Photoshop does not start an error (see the picture).

photoshop1.JPG

Adobe Creative Cloud works well. I install the program with administrator rights. Re-installed three times, did not help. Where to get the file specified in the error?

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Adobe Employee ,
Feb 07, 2018 Feb 07, 2018

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Community Beginner ,
Feb 07, 2018 Feb 07, 2018

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Thank you, it works.

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Community Beginner ,
Feb 06, 2018 Feb 06, 2018

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I'm sorry, I just became very inattentive at the end of the day. I just got a Photoshop shortcut in the start menu, not on my desktop. Thank you for your help.

Going to test Photoshop.

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Community Beginner ,
Aug 17, 2016 Aug 17, 2016

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I too have the problem with this file missing...

I tried updating myself.. nothing

Helpdesk Adobe has looked into my computer but said I should contact microsoft because it is a problem in their update.

Helpdesk microsoft updated some more stuff. Restarted my computer... still nothing...

Please help

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Adobe Employee ,
Aug 18, 2016 Aug 18, 2016

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Hi Yunak95018516,

We are sorry for the inconvenience it has caused to you, let me try to help you with this, as you are getting "Error: api-ms-win-crt-runtime-l1-1-0.dll is missing" while installing Creative Cloud applications, I would request you to check the solution mentioned on: Error :api-ms-win-crt-runtime-l1-1-0.dll is missing and share the results.

Thanks.

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New Here ,
Sep 28, 2016 Sep 28, 2016

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Can't download Photoshop CC, Error: api-ms-win-crt-runtime-l1-1-0.dll is missing....PS began crashing soon after launch a few weeks ago. I was advised by Adobe to uninstall and then reinstall but now I can't get PS downloaded. Any clues?

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Adobe Community Professional ,
Sep 28, 2016 Sep 28, 2016

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are you using the cc desktop app to install ps?

https://creative.adobe.com/products/creative-cloud

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New Here ,
Sep 28, 2016 Sep 28, 2016

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Yes, using desktop app...Adobe even tried yesterday and failed to download to my computer.

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Adobe Community Professional ,
Sep 28, 2016 Sep 28, 2016

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New Here ,
Sep 28, 2016 Sep 28, 2016

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I updated again, tried to download... still no go. Missing that "file"...

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Adobe Community Professional ,
Sep 28, 2016 Sep 28, 2016

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what's your os?

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New Here ,
Sep 28, 2016 Sep 28, 2016

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Windows 7, 64 bit

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Adobe Community Professional ,
Sep 28, 2016 Sep 28, 2016

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did you update your ms univ c runtime?

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New Here ,
Sep 28, 2016 Sep 28, 2016

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Yes, and I watched the Adobe tech update it as well. About a month ago PS began crashing shortly after launch and it wouldn't allow the app updates. I was advised to uninstall, then reinstall by another Adobe tech but that has proven a huge mistake, as I can't get it downloaded now....

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Adobe Community Professional ,
Sep 28, 2016 Sep 28, 2016

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do you have win 7, sp 1?

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New Here ,
Sep 28, 2016 Sep 28, 2016

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Yes, that's the one

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