Error code 191 - failed to install UWP app with error code 1

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Jul 29, 2020 Jul 29, 2020

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I tried installing Adobe Xd, it started and stoped along the line with the below error. have retried severally and am still getting same error.

 

 

 

 

 

 

 

-------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 2 error(s), 0 warnings(s) FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:31.1.12.13 FATAL: Error occurred in install of package (Name: UWPAssets Version: 31.1.12.13). Error code: '191' ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETRC7C0.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.CC.XD_31.1.12.13_x64__adky2gkssdxte because this package depends on a framework that could not be found. Provide the framework "Microsoft.NET.Native.Runtime.2.2" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 2.2.28604.0, along with this package to install. The frameworks with name "Microsoft.NET.Native.Runtime.2.2" currently installed are: {Microsoft.NET.Native.Runtime.2.2_2.2.27328.0_x64__8wekyb3d8bbwe Microsoft.NET.Native.Runtime.2.2_2.2.27328.0_x86__8wekyb3d8bbwe Microsoft.NET.Native.Runtime.2.2_2.2.28604.0_x64__8wekyb3d8bbwe Microsoft.NET.Native.Runtime.2.2_2.2.28604.0_x86__8wekyb3d8bbwe} ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETRC7C0.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.CC.XD_31.1.12.13_x64__adky2gkssdxte because this package depends on a framework that could not be found. Provide the framework "Microsoft.NET.Native.Runtime.2.2" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 2.2.28604.0, along with this package to install. The frameworks with name "Microsoft.NET.Native.Runtime.2.2" currently installed are: {Microsoft.NET.Native.Runtime.2.2_2.2.27328.0_x64__8wekyb3d8bbwe Microsoft.NET.Native.Runtime.2.2_2.2.27328.0_x86__8wekyb3d8bbwe Microsoft.NET.Native.Runtime.2.2_2.2.28604.0_x64__8wekyb3d8bbwe Microsoft.NET.Native.Runtime.2.2_2.2.28604.0_x86__8wekyb3d8bbwe} -------------------------------------------------------------------------------------

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Adobe Employee , Jul 30, 2020 Jul 30, 2020
Hi there, We are sorry to hear you are facing trouble installing XD and getting error 191. We would request you to please try the solution suggested in this article: https://helpx.adobe.com/in/download-install/kb/error-code-191.html#Howtofixerror191 and let us know if that works. I am also moving your thread to our Download and Install team for further assistance. Hope it helps. Thanks, Harshika

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Adobe Employee ,
Jul 30, 2020 Jul 30, 2020

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Hi there,

 

We are sorry to hear you are facing trouble installing XD and getting error 191. We would request you to please try the solution suggested in this article: https://helpx.adobe.com/in/download-install/kb/error-code-191.html#Howtofixerror191 and let us know if that works.

 

I am also moving your thread to our Download and Install team for further assistance.

 

Hope it helps.

 

Thanks,

Harshika

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