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Error code 191 - failed to install UWP app with error code 1

New Here ,
Jul 29, 2020

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I tried installing Adobe Xd, it started and stoped along the line with the below error. have retried severally and am still getting same error.

 

 

 

 

 

 

 

-------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 2 error(s), 0 warnings(s) FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:31.1.12.13 FATAL: Error occurred in install of package (Name: UWPAssets Version: 31.1.12.13). Error code: '191' ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETRC7C0.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.CC.XD_31.1.12.13_x64__adky2gkssdxte because this package depends on a framework that could not be found. Provide the framework "Microsoft.NET.Native.Runtime.2.2" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 2.2.28604.0, along with this package to install. The frameworks with name "Microsoft.NET.Native.Runtime.2.2" currently installed are: {Microsoft.NET.Native.Runtime.2.2_2.2.27328.0_x64__8wekyb3d8bbwe Microsoft.NET.Native.Runtime.2.2_2.2.27328.0_x86__8wekyb3d8bbwe Microsoft.NET.Native.Runtime.2.2_2.2.28604.0_x64__8wekyb3d8bbwe Microsoft.NET.Native.Runtime.2.2_2.2.28604.0_x86__8wekyb3d8bbwe} ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETRC7C0.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.CC.XD_31.1.12.13_x64__adky2gkssdxte because this package depends on a framework that could not be found. Provide the framework "Microsoft.NET.Native.Runtime.2.2" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 2.2.28604.0, along with this package to install. The frameworks with name "Microsoft.NET.Native.Runtime.2.2" currently installed are: {Microsoft.NET.Native.Runtime.2.2_2.2.27328.0_x64__8wekyb3d8bbwe Microsoft.NET.Native.Runtime.2.2_2.2.27328.0_x86__8wekyb3d8bbwe Microsoft.NET.Native.Runtime.2.2_2.2.28604.0_x64__8wekyb3d8bbwe Microsoft.NET.Native.Runtime.2.2_2.2.28604.0_x86__8wekyb3d8bbwe} -------------------------------------------------------------------------------------

Hi there,

 

We are sorry to hear you are facing trouble installing XD and getting error 191. We would request you to please try the solution suggested in this article: https://helpx.adobe.com/in/download-install/kb/error-code-191.html#Howtofixerror191 and let us know if that works.

 

I am also moving your thread to our Download and Install team for further assistance.

 

Hope it helps.

 

Thanks,

Harshika

TOPICS
Crash on windows, Download install and licensing, How to, Missing feature

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Error code 191 - failed to install UWP app with error code 1

New Here ,
Jul 29, 2020

Copy link to clipboard

Copied

 

 

 

 

I tried installing Adobe Xd, it started and stoped along the line with the below error. have retried severally and am still getting same error.

 

 

 

 

 

 

 

-------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 2 error(s), 0 warnings(s) FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:31.1.12.13 FATAL: Error occurred in install of package (Name: UWPAssets Version: 31.1.12.13). Error code: '191' ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETRC7C0.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.CC.XD_31.1.12.13_x64__adky2gkssdxte because this package depends on a framework that could not be found. Provide the framework "Microsoft.NET.Native.Runtime.2.2" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 2.2.28604.0, along with this package to install. The frameworks with name "Microsoft.NET.Native.Runtime.2.2" currently installed are: {Microsoft.NET.Native.Runtime.2.2_2.2.27328.0_x64__8wekyb3d8bbwe Microsoft.NET.Native.Runtime.2.2_2.2.27328.0_x86__8wekyb3d8bbwe Microsoft.NET.Native.Runtime.2.2_2.2.28604.0_x64__8wekyb3d8bbwe Microsoft.NET.Native.Runtime.2.2_2.2.28604.0_x86__8wekyb3d8bbwe} ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETRC7C0.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.CC.XD_31.1.12.13_x64__adky2gkssdxte because this package depends on a framework that could not be found. Provide the framework "Microsoft.NET.Native.Runtime.2.2" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 2.2.28604.0, along with this package to install. The frameworks with name "Microsoft.NET.Native.Runtime.2.2" currently installed are: {Microsoft.NET.Native.Runtime.2.2_2.2.27328.0_x64__8wekyb3d8bbwe Microsoft.NET.Native.Runtime.2.2_2.2.27328.0_x86__8wekyb3d8bbwe Microsoft.NET.Native.Runtime.2.2_2.2.28604.0_x64__8wekyb3d8bbwe Microsoft.NET.Native.Runtime.2.2_2.2.28604.0_x86__8wekyb3d8bbwe} -------------------------------------------------------------------------------------

Hi there,

 

We are sorry to hear you are facing trouble installing XD and getting error 191. We would request you to please try the solution suggested in this article: https://helpx.adobe.com/in/download-install/kb/error-code-191.html#Howtofixerror191 and let us know if that works.

 

I am also moving your thread to our Download and Install team for further assistance.

 

Hope it helps.

 

Thanks,

Harshika

TOPICS
Crash on windows, Download install and licensing, How to, Missing feature

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Jul 29, 2020 0
Adobe Employee ,
Jul 30, 2020

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Hi there,

 

We are sorry to hear you are facing trouble installing XD and getting error 191. We would request you to please try the solution suggested in this article: https://helpx.adobe.com/in/download-install/kb/error-code-191.html#Howtofixerror191 and let us know if that works.

 

I am also moving your thread to our Download and Install team for further assistance.

 

Hope it helps.

 

Thanks,

Harshika

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