error code 191

New Here ,
Feb 06, 2021 Feb 06, 2021

Copy link to clipboard

Copied

Hi,

I am trying to update Creative Cloud but keep encountering error code 191.

My system is capable of running this new update. 8 gb RAM 64 bit windows 10 and is running on the latest Windows version.

Is there something else I can do other than keeping on retrying or trying to contact Adobe direct on the phone. Thanks in advance, any help would be much appreciated. 

TOPICS
Cloud storage web assets, Collaboration, File sync, Libraries

Views

42

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 07, 2021 Feb 07, 2021

Copy link to clipboard

Copied

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 07, 2021 Feb 07, 2021

Copy link to clipboard

Copied

Hi @Amber Creations,

Can you install apps from the Microsoft Store?  I ask because Creative Cloud uses similar technology.  If your OS can't connect, that's probably why Creative Cloud can't update either.

 

8GB isn't much RAM. 16 is recommended for most apps but 32+ is preferred.

 

Ensure your computer meets/exceeds the minimum requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines