Locked

Error code: 206, installation is stuck

New Here ,
Aug 06, 2020 Aug 06, 2020

Copy link to clipboard

Copied

Hi! We have an issue that you may be able to help us solve.
We have just purchased a Creative Cloud All Apps licence, but have issues with installing this in a Windows PC.
During installation, it redirects multiple times to the sign in page (where we logged in successfully).
After that, we got the error:
"The installer cannot download Creative Cloud because Adobe's servers aren't reachable. Check the Adobe status page for an outage and retry the installation later. (Error code: 206)"

We have checked and applied the solutions in the troubleshooting section (like https://helpx.adobe.com/gr_en/download-install/kb/creative-cloud-install-stuck-advanced.html) but nothing seemed to work.
We were constantly receiving the same error message.

Any ideas on what may be wrong?
Thanks!

TOPICS
CC FAQ, Creative Cloud, Installation, New user

Views

10.9K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct Answers

Adobe Employee , Aug 06, 2020 Aug 06, 2020
Digtalb1 and Akis72, Error 206 indicates that the computer is unable to access the necessary servers. Please see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error206 for steps you can take to resolve the error.

Likes

Translate

Translate
Community Beginner , Nov 25, 2020 Nov 25, 2020
Ok I fix this issue, you need to dowload the Creative cloud with a different way I found a video on youtube that fixed a different issue but at the same time when I try this fix I fixed my own issue 206 code this is the video https://www.youtube.com/watch?v=-tN8zbwwVpUthis is the download link https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html For my case I click this button Before you watch the video remember to download a zip file for your (OS) and then fo...

Likes

Translate

Translate
New Here ,
Aug 06, 2020 Aug 06, 2020

Copy link to clipboard

Copied

I have the same problem

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 06, 2020 Aug 06, 2020

Copy link to clipboard

Copied

Digtalb1 and Akis72, Error 206 indicates that the computer is unable to access the necessary servers. Please see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error206 for steps you can take to resolve the error.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 17, 2020 Aug 17, 2020

Copy link to clipboard

Copied

Thank You

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 24, 2020 Nov 24, 2020

Copy link to clipboard

Copied

I ha ve the same Problem, but i can't solve the problem that way

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 17, 2020 Nov 17, 2020

Copy link to clipboard

Copied

Hello, did you manage to fix the problem? I am dealing with the same problem right now. Thanks in advance.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 24, 2020 Nov 24, 2020

Copy link to clipboard

Copied

I have the same issue, did you find any solution on this?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 25, 2020 Nov 25, 2020

Copy link to clipboard

Copied

Ok I fix this issue, you need to dowload the Creative cloud with a different way

 

I found a video on youtube that fixed a different issue but at the same time when I try this fix I fixed my own issue 206 code

 

this is the video https://www.youtube.com/watch?v=-tN8zbwwVpU

this is the download link https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 

For my case I click this button

 

10.png

 

Before you watch the video remember to download a zip file for your (OS) and then for the W10 in my case I extract the files and run the Set-up.exe this will install the Creative cloud and them you can install the app of your choice 

 

Good luck 😉

When i try to install creative cloud installer it's failed due to Pdapp.log for information you can help from creative help website The official sitehttps://...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 14, 2020 Dec 14, 2020

Copy link to clipboard

Copied

Same problem for me. Adobe CCand all apps stopped working. Having done a complete clean and reinstall. I get the same error (20^) and can't install CC for desktop. None of the soutions on this page work, even the off brand ones on Youtube. I spent 45 mins with Adobe customer support who took over and controlled my computer, but they were unable to fix it. Adobe said it was my internet connection however I tethered to my phone, bypassing my router and still it wouldn't work. 

Is anyone else still unable to resolve this or am I in a lonley category of one?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 14, 2020 Dec 14, 2020

Copy link to clipboard

Copied

I've just resolved this issue with a help of the comment above by giorgosh2817865, alternative download. it worked!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 15, 2020 Dec 15, 2020

Copy link to clipboard

Copied

Thanks - were you also on a PC? I have followed these steps on my Mac and it didn't work 😞

 

UPDATE - had an Adobe engineer controlling my computer for about an hour again. His final solution:

"Reinstall your operating system"

 

So that is what I am up to right now... would have thought there was a more elegant solution than basically wiping my computer to get software working. Such a waste of time.

 

Hopefuly this will work though! 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 15, 2020 Dec 15, 2020

Copy link to clipboard

Copied

 

It's on the laptop with Windows...

Well, it's drastic solution to reinstall the whole system...

Wishing you good luck, that it might help!

But I'm wondering why this problem occurs recently to many people, the CC disappears and nothing works...

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 16, 2020 Dec 16, 2020

Copy link to clipboard

Copied

LATEST

Julia5C83, I am sorry for any confusion, but if you are attempting to overcome Error 206, by downloading the installation files, and then installing locally, then the issue is unresolved.  Error 206 indicates the computer is unable to connect to the necessary servers.  You will encounter the error when the next update is released and you may also encounter problems using the services included with an individual Creative Cloud membership.

 

To use an individual Creative Cloud membership, then please make sure the computer has access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.  For more information on Error 206 see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error206.

 

For future viewers, this discussion is only relevant to individual members who have full control of the network and computer they are installing on.

 

If you are on a managed network or have a Creative Cloud for Team or Enterprise membership, then please post to the Enterprise & Teams forum at https://community.adobe.com/t5/enterprise-teams/bd-p/enterprise-and-teams?page=1&sort=latest_replies...and make sure to contact your organizations Creative Cloud administrator.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 14, 2020 Dec 14, 2020

Copy link to clipboard

Copied

Having the same issue...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines