Error code 206 - No contact to Adobe server

[Casa16]

After my Creative Cloud App on Windows 10 suddenly could not connect to the Adobe servers anymore, I decided to reinstall it after a long time of back and forth. After running the "Creative_Cloud_Set-Up.exe" a window appears with the account authentication information, which I confirm with "Next". Then the app works briefly and opens a browser window with the message: "Process completed. You have successfully logged in. You can now close this browser tab and continue where you left off."

Wonderful I think, but after a short time the app opens this confirmation window in the browser over and over again without continuing with the installation.
I've also deactivated my Norton 360, but without success. Norton doesn't cause any problems on my other computer either, so that doesn't seem to be the reason.

I also got the error code 206 in the meantime, but all the information on Adobe's site doesn't help. Does anyone have a tip?

[Dean_Utian]

This troubleshooting page on Activation Network Issues may be helpful.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

[Casa16]

There I have already worked through all points without success.

[Dean_Utian]

Does Adobe Creative Cloud show when you go to Add or remove programs in System Settings?

If you can uninstall the Adobe Creative Cloud App, do that, then ty use the Adobe Cleaner, which gets rid of remnants of the CC applications.

https://helpx.adobe.com/au/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[yschin · Accepted solution]

Hi, I had a similar issue since 14 July and tried various steps suggested in the forums to no avail. Today I was able to fix the issue after contacting Adobe Support Chat.

1. I was asked to follow all the steps on these pages to delete certificates and credentials: https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html . I had a lot of "Adobe..." credentials to remove in the Credential Manager.
2. Close all Adobe related processes in Task Manager (Core sync, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)
3. Rename SLstore to SLstore.old at following location C:\ProgramData\Adobe
4. Rename SLcache to SLcache.old and OOBE to OOBE.old at following location C:\Program Files (x86)\Common Files\Adobe
5. Rename OOBE to OOBE.old at following location C:\Users\yschi\AppData\Local\Adobe
6. Navigate to C:\Windows\System32\drivers\etc and open hosts file using Notepad. If you see any Adobe entry there please replace that hosts file with a new hosts file which does not have any Adobe entry. If there is no Adobe entry leave the hosts file as it is.
7. Download the alternative direct installer from to get the latest version of Creative Cloud Desktop https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html
8. Launch Creative Cloud Desktop App and sign in.

These steps worked for me, through I'm rather annoyed that one has to go through all these steps to fix the issue.

[Casa16]

Thank you very much!
This help has worked. 🙂

[MCC25038068li9i]

Thanks for posting this, it helped me too. I kept getting error 206 on a new Surface laptop on Windows 10 with all the latest Windows updates.

[Raphael29428882pbjr]

i followed all the steps, i didn't made it :"<

[kglad]

@Raphael29428882pbjr 

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error206

[Mary31155136wtps]

Same with me and I'm still having the problem

[kglad]

same answer, https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error206