Error code 206: No Network connection or server disconnection

New Here ,
Nov 06, 2020 Nov 06, 2020

Copy link to clipboard

Copied

I just purchased the adobe creative cloud and i am trying to install the Creative Cloud app but I keep getting the error code 206. I tried all the steps decribed in the following link but i had no success.

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html?trackingid=D8F91Q2...

 

Is it possible that i am getting this error because the registered country of my account (billing country) is different than the country that i am trying to install the software?

 

I would appreciate your help because otherwise i would need to cancel my subscription.

TOPICS
CC FAQ, Creative Cloud, Installation, New user

Views

1.4K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Community Professional , Nov 06, 2020 Nov 06, 2020
You may use Alternative Download link to download Creative Cloud desktop app offline . https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html Post installation , if you face Sign error , or installation issue . Need to check with network settings. You may also contact Adobe Support : https://helpx.adobe.com/in/contact.html

Likes

Translate

Translate
Adobe Community Professional ,
Nov 06, 2020 Nov 06, 2020

Copy link to clipboard

Copied

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos?

 

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 07, 2020 Nov 07, 2020

Copy link to clipboard

Copied

Thank you for your reply. I do see both logos but the installation did not go ahead despite the white list. Thank you

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 06, 2020 Nov 06, 2020

Copy link to clipboard

Copied

You may use Alternative Download link to download Creative Cloud desktop app offline .

https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 

Post installation , if you face Sign error , or installation issue . Need to check with network settings.

 

You may also contact Adobe Support :

https://helpx.adobe.com/in/contact.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 07, 2020 Nov 07, 2020

Copy link to clipboard

Copied

LATEST

Thank you for your reply. This solution worked for me and I had no issues with the sign on.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines