Highlighted

Error code 37 unable to run CC

New Here ,
Aug 09, 2020

Copy link to clipboard

Copied

Every time I try to open my apps in CC I get the following message as shown in the attached .jpg. I follow the instruction re Task Manager, to no avail. Help please. This has only appeared as a problem in the last week.

Thanks

Hi there,

Thank you for your reply. I had restarted my computer several times and looked at what was running in Task Manager.

When I looked further down the list in "background processes" I found that "windows installer.exe" was there; admittedly only using minimal resources. I stopped the process and, hey presto, all OK. So it was Windows Update that caused my problem.

Topics

File sync

Views

36

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Error code 37 unable to run CC

New Here ,
Aug 09, 2020

Copy link to clipboard

Copied

Every time I try to open my apps in CC I get the following message as shown in the attached .jpg. I follow the instruction re Task Manager, to no avail. Help please. This has only appeared as a problem in the last week.

Thanks

Hi there,

Thank you for your reply. I had restarted my computer several times and looked at what was running in Task Manager.

When I looked further down the list in "background processes" I found that "windows installer.exe" was there; admittedly only using minimal resources. I stopped the process and, hey presto, all OK. So it was Windows Update that caused my problem.

Topics

File sync

Views

37

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 09, 2020 0
Adobe Community Professional ,
Aug 10, 2020

Copy link to clipboard

Copied

restart your computer and retry.

 

if that fails, reset the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 10, 2020 1
New Here ,
Aug 17, 2020

Copy link to clipboard

Copied

Hi there,

Thank you for your reply. I had restarted my computer several times and looked at what was running in Task Manager.

When I looked further down the list in "background processes" I found that "windows installer.exe" was there; admittedly only using minimal resources. I stopped the process and, hey presto, all OK. So it was Windows Update that caused my problem.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 17, 2020 0