Error code {"error":"invalid_credentials"} whenever app is opened

New Here ,
Dec 14, 2020 Dec 14, 2020

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I keep on trying to open creative cloud and getting the error code 

{"error":"invalid_credentials"}

Ive tried to uninstall but it wont let me because it says that other applications require creative cloud, but when i try to uninstall those it just takes me to cc with the same error. is there a way i can fix this? 

(also I have no clue what the topics mean, so I chose one i think fits, sorry if it doesnt)

TOPICS
File sync, Libraries

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Adobe Community Professional ,
Dec 14, 2020 Dec 14, 2020

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restart your computer and retry signing in.

 

if that fails, (from sheena kaul),

 

  • Sign out from the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps)
  • Browse to the location: [System Drive]:\ProgramData\Adobe
  • Rename the 'SLStore' folder to 'SLStore_old'
  • Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe
  • Rename the 'SLCache' folder to 'SLCache_old'
  • Sign in to the Adobe CC desktop app

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LEGEND ,
Dec 14, 2020 Dec 14, 2020

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Do you have a Personal, Individual, Subscription or is it part of an Enterprise or Teams license?

 

Sounds like you are trying to use a Personal Login ID with a Enterprise or Teams subscription and or Install of the apps.

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