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[ERROR] Compatibility with my PC

Community Beginner ,
Aug 22, 2020

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Hello all,

 

Just bought the Photography plan, but won't allow me to install any softwares due to incompatibility with my system when IT IS.

 

OS:Windows 8.1 Pro 64-Bit

MB:Asus Maximux Formula VI

RAM:16GB DDR3

CPU:Intel Core i7 4770K @ 3.50GHz

GPU: MSI NVIDIA GeForce GTX 760 4GB

 

Plenty of free space on C: and other drives

 

Any help is greatly appreciated!

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Creative Cloud, Installation, New user

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[ERROR] Compatibility with my PC

Community Beginner ,
Aug 22, 2020

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Hello all,

 

Just bought the Photography plan, but won't allow me to install any softwares due to incompatibility with my system when IT IS.

 

OS:Windows 8.1 Pro 64-Bit

MB:Asus Maximux Formula VI

RAM:16GB DDR3

CPU:Intel Core i7 4770K @ 3.50GHz

GPU: MSI NVIDIA GeForce GTX 760 4GB

 

Plenty of free space on C: and other drives

 

Any help is greatly appreciated!

Topics

Creative Cloud, Installation, New user

Views

86

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Adobe Community Professional ,
Aug 22, 2020

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Photoshop and Lightroom are not supported on Windows 8.1.

 

You'll have to upgrade to Windows 10.

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Community Beginner ,
Aug 22, 2020

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Really? How can they release Photoshop and LR just for Win 10!

Very bad marketing decision...Refund it is, unfortunately..

 

Thank you for the reply!

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Adobe Community Professional ,
Aug 22, 2020

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Photoshop and Lightroom Classic only support Windows 7 SP1 and Windows 10.

https://helpx.adobe.com/au/photoshop/system-requirements.html

https://helpx.adobe.com/au/lightroom-classic/system-requirements.html

 

Lightroom (Cloud based) only supports Windows 10

https://helpx.adobe.com/au/lightroom-cc/system-requirements.html

 

Support for Windows 8.1 was dropped back in 2018

https://blog.adobe.com/en/2018/08/24/upcoming-changes-to-creative-cloud-os-support-for-windows-and-m...

 

>>>Very bad marketing decision..

 

The article above suggests it was for technical reasons more than marketing.

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Most Valuable Participant ,
Aug 23, 2020

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Windows 8.1 is already end of life, for almost 3 years now. It is a museum system. You need to run museum apps on it, but Adobe only sell the latest ones, for supported systems.

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Adobe Community Professional ,
Aug 23, 2020

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It's a bad decision to be sentimental about an old OS. Microsoft ended Windows 8 and 8.1 mainstream support on January 9, 2018!!  For security reasons, you need to upgrade.  Hopefully sooner rather than later.

 

 

 

 

Nancy O'Shea, ACP
Alt-Web.com

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Community Beginner ,
Aug 23, 2020

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I know! I decided to upgrade to Windows 10, since it's a free upgrade for me.

 

The decision is weird rather; I found out Win 7 SP1 and Win10 are supported, but not Win 8.x !

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Adobe Community Professional ,
Aug 23, 2020

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>>>I found out Win 7 SP1 and Win10 are supported, but not Win 8.x !

 

Correct. Refer my previous post and links above in this discussion.

 

Glad to hear you upgraded to Win  10 rather than seeking a refund and continuing with Win 8.1. Much better decision.

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Faiz5E13 LATEST
New Here ,
Aug 24, 2020

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Some system components—for example, device drivers and virus protection utilities—conflict with the installer. They can cause an incomplete or failed installation Pinoy. To prevent these conflicts, install from the desktop. Copy the Adobe Photoshop Elements or Adobe Premiere Elements folder from the disc to the desktop

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