Highlighted

Error Creative Cloud App

Community Beginner ,
May 24, 2020

Copy link to clipboard

Copied

Hello community,

 

I got the following problem: After every new start from the PC the Creative Cloud is disrupted and needs to be reinstalled. That's a really problem. Is there somebody who got a solution for this problem?

 

Thanks.

Correct answer by WebFreak | Community Beginner

Hello Jeff_A_Wright,

I think we can close this post. I've reinstalled the complete system and constituted, that the whole thing was a bad interaction between the CC software, intel driver (that was the main problem => don't use Intel Optane ....) and maybe bad vibrations. 🙂

Now the system and CC runs very, very, very fine.

Thanks for your excellent communication and sorry for my frustrated wording. 🙂

Have a nice weekend.

TOPICS
Creative Cloud, Installation

Views

1.7K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Error Creative Cloud App

Community Beginner ,
May 24, 2020

Copy link to clipboard

Copied

Hello community,

 

I got the following problem: After every new start from the PC the Creative Cloud is disrupted and needs to be reinstalled. That's a really problem. Is there somebody who got a solution for this problem?

 

Thanks.

Correct answer by WebFreak | Community Beginner

Hello Jeff_A_Wright,

I think we can close this post. I've reinstalled the complete system and constituted, that the whole thing was a bad interaction between the CC software, intel driver (that was the main problem => don't use Intel Optane ....) and maybe bad vibrations. 🙂

Now the system and CC runs very, very, very fine.

Thanks for your excellent communication and sorry for my frustrated wording. 🙂

Have a nice weekend.

TOPICS
Creative Cloud, Installation

Views

1.7K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 24, 2020 0
Adobe Employee ,
May 26, 2020

Copy link to clipboard

Copied

WebFreak, what else is occurring on the computer, besides restarting?  Is any security or disk optimization software running a task after every reboot?  What steps in https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html allow you to resolve the error?  Is it the same solution after every reboot?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 26, 2020 0
Community Beginner ,
May 27, 2020

Copy link to clipboard

Copied

Hello Jeff_A_Wright,

thanks for your answer. No disk optimation software. Of course Norton is running. But that's not the problem. It was fine with earlier versions of CC app. No problems. Since one of the last upates of CC application EVERY restart the CC application is damaged, needs to be reinstalled. This problem slows my 8core system down, so that no other programs like filemanager etc. will start.
To the steps: The only step that resolves the error, is the complete deinstallation of this creepy CC software. Without this creepy cc software everything is fine. After removing (with the Adobe tools) and reinstalling the same problems. Restart - damaged CC - system massive slow down. Message after restart: "CC app is starting to slow. Please restart the app or your system." I lost time and money while the software has no funtion.
This creepy thing costs me a lot of time, paying for an NON functional software. I should send a bill to Adobe for this hours of spending time trying to solve this problems. 🙂 Sorry ... I'm not amused ... I'm very angry.
Adobe should do a better job please. This problem has to fixed more than asap. It can't be the way, that every day the software has to be removed and new installed. Sorry. Maybe you got a solution ....

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 27, 2020 0
Adobe Employee ,
May 28, 2020

Copy link to clipboard

Copied

Thanks for the update, WebFreak.  You situation sounds very frustrating since you don't know what is causing the files to become damaged.

 

For your next steps please contact our support team at https://helpx.adobe.com/contact.html and begin a chat session, so that the computer can be investigated to identify which software or process is damaging files on the computer.

 

I would also recommend you back up any critical files on the computer, in case our support team is unable to identify the cause of the files becoming damaged on the computer.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 28, 2020 0
Community Beginner ,
May 29, 2020

Copy link to clipboard

Copied

Hello Jeff_A_Wright,

I think we can close this post. I've reinstalled the complete system and constituted, that the whole thing was a bad interaction between the CC software, intel driver (that was the main problem => don't use Intel Optane ....) and maybe bad vibrations. 🙂

Now the system and CC runs very, very, very fine.

Thanks for your excellent communication and sorry for my frustrated wording. 🙂

Have a nice weekend.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 29, 2020 0
Adobe Employee ,
May 29, 2020

Copy link to clipboard

Copied

Thank you for the welcome update, Webfreak!  I am sorry you had to take the step of formatting and then reinstalling the operating system.  

 

I would recommend that you keep a list of the applications that are being installed on the computer, in case the error starts again.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 29, 2020 0
Community Beginner ,
Jun 21, 2020

Copy link to clipboard

Copied

Hello Jeff,

after a few weeks the same error. This is a thing that can't be. After the last update the same mistakes and I have to repair the installation. The cloud isn't loading and so the programs could not be used.
I will send a bill to Adobe for every loosing working time installing your software. It is frustrating!!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 21, 2020 0
Adobe Employee ,
Jun 22, 2020

Copy link to clipboard

Copied

I am sorry to hear that, WebFreak.  Please contact our support team directly at https://helpx.adobe.com/contact.html so the errors you continue to encounter can be resolved.  You can use the process in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to review and update your recent support cases.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 22, 2020 0
New Here ,
Jun 24, 2020

Copy link to clipboard

Copied

Hi Jeff,

Since the last update mine has been going through the same thing, but the difference is  sometimes I'm lucky enough for the programs to magically reinstall themselves, but I never know if when I turn on my computer they're gonna be there. And I had a test for college where I needed AE, but guess what, on the morning of the test I had no program to take it with. I really hope you guys fix this, because it looks like it's not just me.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 24, 2020 0
Adobe Employee ,
Jun 25, 2020

Copy link to clipboard

Copied

I am sorry to hear that, Julia.vieira.  

 

For your next steps, I would recommend you aggressively remove or disable any installed security or optimization software.  The behavior you are encountering is atypical and points to additional elements besides the operating system and Adobe applications being in play.  This may take the form of an uninstaller utility, disk optimization, or misconfigured anti-virus software.

 

If the error is occurring after every reboot, then you will want to focus on any third-party applications that are performing tasks either during the shut-down or restart process.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 25, 2020 0
Community Beginner ,
Jun 30, 2020

Copy link to clipboard

Copied

Since last CC update I've been unable to connect to Adobe CC Servers. Thus unable to update CC Aps. Seen others with Same and other problems with this update. Any solutions on the way???

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 30, 2020 0
Adobe Employee ,
Jul 06, 2020

Copy link to clipboard

Copied

MidnightRider_ to use a Creative Cloud Individual membership, you will need access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.  If this is not possible, then your organization should purchase a Creative Cloud for Team or Enterprise membership instead.  Both of these memberships allow for the ability to install, update, and use Adobe applications on the local network.

 

Please also see https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html, which discusses how to update your recent support case.  I am showing that we have sent several e-mails asking if you were still encountering problems.  The case will auto close if we do not receive a response promptly.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 06, 2020 0