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ERROR FACTURACIÓN

New Here ,
Apr 04, 2020

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Mi información de facturación es correcta, y tengo dinero en la cuenta bancaria. Ya tengo la factura de este mes, pero en el banco me aparece que Creative Cloud no ha cobrado el dinero. Y no para de llegarme el mensaje de "Existe un problema con tus detalles de pago. Actualiza tu información de pago."

 

¿Qué puedo hacer?

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ERROR FACTURACIÓN

New Here ,
Apr 04, 2020

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Mi información de facturación es correcta, y tengo dinero en la cuenta bancaria. Ya tengo la factura de este mes, pero en el banco me aparece que Creative Cloud no ha cobrado el dinero. Y no para de llegarme el mensaje de "Existe un problema con tus detalles de pago. Actualiza tu información de pago."

 

¿Qué puedo hacer?

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47

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Apr 04, 2020 0
Most Valuable Participant ,
Apr 04, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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Apr 04, 2020 1
New Here ,
Apr 04, 2020

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Thank you very much!

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Apr 04, 2020 0