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ERROR - I want to cancel subscription

New Here ,
Feb 22, 2020

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good day, I have a problem with your app that I buy from you, I have attached a video how I can't download an ordinary video from an action camera in premier pro and how without any problems I do it in da Vinci which I can download for free.Please return my subscription money, I don't want to work you are not professionals, your app constantly disappoints me

 

 

 

(Link to supposed video site removed by Moderator and moved from the Com Help forum, which is the wrong forum for a post like this, to the Get Started forum)

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ERROR - I want to cancel subscription

New Here ,
Feb 22, 2020

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good day, I have a problem with your app that I buy from you, I have attached a video how I can't download an ordinary video from an action camera in premier pro and how without any problems I do it in da Vinci which I can download for free.Please return my subscription money, I don't want to work you are not professionals, your app constantly disappoints me

 

 

 

(Link to supposed video site removed by Moderator and moved from the Com Help forum, which is the wrong forum for a post like this, to the Get Started forum)

Topics

Feature request

Views

68

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Feb 22, 2020

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Moved to Community Help forum.

 

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Most Valuable Participant ,
Feb 22, 2020

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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