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Error in XD: Contact your system administrator about repairing or reinstalling it.

New Here ,
Aug 05, 2020

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There’s a problem with Adobe XD. Contact your system administrator about repairing or reinstalling it.

 

Ive got this problem could you help me please?

Thank you!

 

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Error in XD: Contact your system administrator about repairing or reinstalling it.

New Here ,
Aug 05, 2020

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There’s a problem with Adobe XD. Contact your system administrator about repairing or reinstalling it.

 

Ive got this problem could you help me please?

Thank you!

 

<The Title was renamed by moderator>

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Product performance

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Adobe Employee ,
Aug 05, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please try the suggestions shared here: https://helpx.adobe.com/xd/kb/adobeXD-launches-into-white-screen-on-windows.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Aug 06, 2020

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Hello there,

 

Unfortunately it does not resolve the issue!

 

Thank you!

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Adobe Employee ,
Aug 06, 2020

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Thank you for trying the steps shared by Rishabh. Would you mind telling us if you are on starter plan or paid subscription?

 

Please also check if your system meets the requirements to install XD: https://helpx.adobe.com/in/xd/system-requirements.html

 

I am also moving this post to our Download and Install team for further assistance.

 

Hope it helps.

 

Thanks,

Harshika

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Adobe Employee ,
Aug 12, 2020

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Hi Triomarket,

 

It's been a while we haven't heard back from you. Would you mind confirming if your issue has been resolved?

 

Please let us know if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

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