error message

New Here ,
Jun 11, 2020 Jun 11, 2020

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i try to open creative cloud a get {"error":"invalid_credentials"}
What does it mean and how do I fix it?

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Creative Cloud

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Most Valuable Participant ,
Jun 11, 2020 Jun 11, 2020

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What MAY help... This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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