Highlighted

Error P42 when installing Creative Cloud on MacOS Catalina

Community Beginner ,
Jan 30, 2020

Copy link to clipboard

Copied

Everything used to be ok until recently I tryed to update my software. When updating creative cloud, it's error 304, and for other software like pr, ae, ps, it just keeps asking me to enter my admin password for many times.

So I uninstalled the creative cloud and tryed to install it again, it stopped at about 0.6%."Installer was unable to access a critical file/directory. Please try installing again. (Error Code: P42) "

I tryed everything I can find on Google including reinstalling the system (without erasing files). And I couldn't find any error or fatal in PDApp.log.

Correct answer by Yuhan Zhu | Community Beginner

 Hi there, I've already solved the problem by erasing and reinstalling the MacOS. And when restoring from the TimeMachine, do not choose the Applications folder. Hope it will help.

TOPICS
Creative Cloud, Installation

Views

577

Likes

Translate

Translate

Report

Report
This conversation has been locked.

Error P42 when installing Creative Cloud on MacOS Catalina

Community Beginner ,
Jan 30, 2020

Copy link to clipboard

Copied

Everything used to be ok until recently I tryed to update my software. When updating creative cloud, it's error 304, and for other software like pr, ae, ps, it just keeps asking me to enter my admin password for many times.

So I uninstalled the creative cloud and tryed to install it again, it stopped at about 0.6%."Installer was unable to access a critical file/directory. Please try installing again. (Error Code: P42) "

I tryed everything I can find on Google including reinstalling the system (without erasing files). And I couldn't find any error or fatal in PDApp.log.

Correct answer by Yuhan Zhu | Community Beginner

 Hi there, I've already solved the problem by erasing and reinstalling the MacOS. And when restoring from the TimeMachine, do not choose the Applications folder. Hope it will help.

TOPICS
Creative Cloud, Installation

Views

578

Likes

Translate

Translate

Report

Report
Jan 30, 2020 0
Adobe Community Professional ,
Jan 31, 2020

Copy link to clipboard

Copied

Make new account on macOS, and login new account and install Creative Cloud application.

Likes

Translate

Translate

Report

Report
Jan 31, 2020 1
Community Beginner ,
Jan 31, 2020

Copy link to clipboard

Copied

Thanks for reply, but that doesn't work.I also tried the root account.

Likes

Translate

Translate

Report

Report
Jan 31, 2020 1
Adobe Community Professional ,
Feb 01, 2020

Copy link to clipboard

Copied

If security software or other resident software is running, stop or uninstall it.

Likes

Translate

Translate

Report

Report
Feb 01, 2020 0
New Here ,
Apr 19, 2020

Copy link to clipboard

Copied

Having the same problem. No anti-virus or other software running. Can't even install from a root login. Same error everytime. Have given the intstaller full disk access and run through every other recommended step. 

Likes

Translate

Translate

Report

Report
Apr 19, 2020 1
Community Beginner ,
Apr 19, 2020

Copy link to clipboard

Copied

 Hi there, I've already solved the problem by erasing and reinstalling the MacOS. And when restoring from the TimeMachine, do not choose the Applications folder. Hope it will help.

Likes

Translate

Translate

Report

Report
Apr 19, 2020 1
New Here ,
Apr 19, 2020

Copy link to clipboard

Copied

Thanks so much for your reply. I've already tried that as well. 

Likes

Translate

Translate

Report

Report
Apr 19, 2020 0
New Here ,
Jun 27, 2020

Copy link to clipboard

Copied

Thank you. I've also tried this without success. I erased and reinstalled the OS. I did a restore leaving behind all the system files - just selected the personal data. I've disabled MalwareBytes, had the firewall turned off, etc. I still get the P42 Error Code.

Likes

Translate

Translate

Report

Report
Jun 27, 2020 0