I want to reiterate that this is not an issue with my computer or software because I am having this problem on Adobe.com on multiple computers and multiple browsers.
When I log into adobe.com it states "Welcome back, you have the creative cloud free plan." This is not correct as I have the all adobe apps plan. When I click on my profile to view account information it shows that I have the "Creative Cloud All Apps Annual plan, paid monthly" and currently paid up to date. On that same page when I click "download your apps" it opens a web based version of the creative cloud app which only shows that I can try/buy, essentially showing me the options for a free plan.
Two days ago I had a billing issue which the gentleman was nice enough to fix but I fear that however he fixed it has caused some kind of disconnect on the adobe server side of things. I have repeatedly spopken with chat and even phone and they each keep trying to fix the problem with tech support. As I have stated I am not doing any of this in a program. This infomration is all from the adobe.com website on multiple computers and multiple browsers.
I am at my wits end on this one. As much money as we pay I expect to not have my work interupted for 2+ days because I cannot find competent support. I would appreciate any help with this matter.
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I'm not sure why it still shows me having those other free plans but I do see what you're talking about. I followed the directions but it won't allow me to cancel those plans right now, I'm assuming because of the billing issue from the other day? But I don't see the option to cancel those plans.
"Don’t see Cancel plan? The option isn’t available if we’re processing your payment or had a problem with it. Try again in 24 hours."
I found the active support case you mentioned but there's nothing I'm able to do with it. It just shows active. Under "chat transcript" I copied and pasted this post.