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Error when trying to change my Primary email (Adobe ID).

New Here ,
Oct 29, 2019

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When trying to change my email address (Adobe ID), I get an error message saying, "Primary email (Adobe ID) must have a valid value.  I know I'm putting in a good email address.  Can someone assist with this?

Adobe Community Professional
Correct answer by LinSims | Adobe Community Professional

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

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Error when trying to change my Primary email (Adobe ID).

New Here ,
Oct 29, 2019

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When trying to change my email address (Adobe ID), I get an error message saying, "Primary email (Adobe ID) must have a valid value.  I know I'm putting in a good email address.  Can someone assist with this?

Adobe Community Professional
Correct answer by LinSims | Adobe Community Professional

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

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Adobe Community Professional ,
Oct 29, 2019

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Please list the exact steps you are going through.

Also do you have a valid secondary email address listed? If you do I'm not sure you can enter that address as the primary or maybe you need a secondary address to change the primary.

 

I when through them myself but stopped at the Varify Identity dialog where you have to enter your email address and password for your Adobe ID. I have no need or reason to change my Primary email address.

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Community Beginner ,
Nov 09, 2019

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Dear "Just Shoot Me," 

 

There are no "exact steps." We login, we try to change the email (mine is wrong, it's missing a letter, even though I've never changed it). We try to change it and the message "Primary email (Adobe ID) must have a valid value." There's nothing invalid about the email address I'm entering. It won't let me correct the incorrect email address, and won't let me enter a new one. What gives?

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New Here ,
Nov 09, 2019

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Im having the same issue. Ive even tried using a different valid email and it gave me the same error. 

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New Here ,
Nov 09, 2019

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harris1966, I had to contact Customer Support for them to change my email for me. 

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New Here ,
Feb 19, 2020

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How did you contact customer support?

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Community Beginner ,
Jan 01, 2020

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same problem, can't change from yahoo.com to gmail.com. What the heck is this popup"Primary email (Adobe ID) must have a valid value?"

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Adobe Community Professional ,
Jan 01, 2020

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

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Community Beginner ,
Feb 23, 2020

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What cookies? This huge blue banner popped up at bottom of screen everytime I opened adobe.com: "...By clicking "Accept," you agree to the use of Adobe and third-party cookies and other similar technologies to enhance your browsing experience, analyze and measure your engagement with our content, and provide more relevant ads on Adobe websites and others..."

 

It's pretty low to make members to allow third party ads' cookies like the work of an amateur Website.

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LinSims LATEST
Adobe Community Professional ,
Feb 23, 2020

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As far as I know, only cookies for the adobe.com sites are required. I have at least two addons that prevent third-party cookies and I have no issues using the site or my adobe account.

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