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error while downloading photoshop

New Here ,
May 15, 2020

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Its taking way to long to install the program- it's stopped at 0.6% for at least an hour. Ive tried restarting, rebooting, nothning works. Still at 0.6%.  What should I do?

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Creative Cloud, Installation, New user

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error while downloading photoshop

New Here ,
May 15, 2020

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Its taking way to long to install the program- it's stopped at 0.6% for at least an hour. Ive tried restarting, rebooting, nothning works. Still at 0.6%.  What should I do?

Topics

Creative Cloud, Installation, New user

Views

795

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
May 15, 2020

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Erkim04, sorry you are encountering problems downloading Photoshop CC. I see that you just purchased an Individual Creative Cloud membership.  Do you own and manage the computer and network that you are installing Photoshop on?  If so, then please make sure you can connect to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.

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