error while downloading photoshop

May 15, 2020

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Its taking way to long to install the program- it's stopped at 0.6% for at least an hour. Ive tried restarting, rebooting, nothning works. Still at 0.6%.  What should I do?

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Creative Cloud, Installation, New user

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error while downloading photoshop

May 15, 2020

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Its taking way to long to install the program- it's stopped at 0.6% for at least an hour. Ive tried restarting, rebooting, nothning works. Still at 0.6%.  What should I do?

TOPICS
Creative Cloud, Installation, New user

Views

801

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 15, 2020 0
Adobe Employee ,
May 15, 2020

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Erkim04, sorry you are encountering problems downloading Photoshop CC. I see that you just purchased an Individual Creative Cloud membership.  Do you own and manage the computer and network that you are installing Photoshop on?  If so, then please make sure you can connect to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.

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