Error while installing the app.

New Here ,
Jul 15, 2020 Jul 15, 2020

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This is my firs time in Adobe Id.  I purchased de licence but when I try to download it, no run.  The message is: "Paint cannot read this file"

 

 

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Adobe Employee , Jul 15, 2020 Jul 15, 2020
Hi there, Sorry to hear about your experience. Would you mind sharing version of OS? Please follow instructions on help article(https://helpx.adobe.com/in/download-install/using/download-creative-cloud-apps.html) to install the app on the machine. Hope it helps. I am also moving this post to Download & Install community for expert help. Regards, Ashutosh

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New Here ,
Jul 15, 2020 Jul 15, 2020

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Someone who helps me?

 

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Adobe Employee ,
Jul 15, 2020 Jul 15, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of OS?

Please follow instructions on help article(https://helpx.adobe.com/in/download-install/using/download-creative-cloud-apps.html) to install the app on the machine. Hope it helps.

 

I am also moving this post to Download & Install community for expert help.

 

Regards,

Ashutosh

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