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Errorcode P206

New Here ,
Jun 04, 2018

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I'm receiving error code P206 when I'm trying to install the photoshop trial on Windows. The error says "unable to reach adobe servers", yet I'm able to ping the servers. I have installed this before without a problem so my internet connection is not the issue. I have tried the Adobe cleaaner tool, but it did not fix it. Link for the tool log is: Adobe Creative Cloud Cleaner Tool.log - Google Drive . Is there a fix?

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Correct answer by kglad | Adobe Community Professional

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Errorcode P206

New Here ,
Jun 04, 2018

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I'm receiving error code P206 when I'm trying to install the photoshop trial on Windows. The error says "unable to reach adobe servers", yet I'm able to ping the servers. I have installed this before without a problem so my internet connection is not the issue. I have tried the Adobe cleaaner tool, but it did not fix it. Link for the tool log is: Adobe Creative Cloud Cleaner Tool.log - Google Drive . Is there a fix?

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Creative Cloud

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Adobe Community Professional ,
Jun 04, 2018

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confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

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New Here ,
Jun 04, 2018

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Yes

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Adobe Community Professional ,
Jun 04, 2018

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uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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New Here ,
Jun 04, 2018

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Hi! I am unable to unistall cc + cc apps, or i should rather say was unable to uninstall. You see that i have been having this problem for a long time (like 9 months). I first spotted the problem when i tried to uninstall cc, when it told me that it can't connect to adobe servers, and gave me errorcode 2 or something like that. So then i tried to uninstall cc manually. In other words, i skipped the first two steps and did the rest, but it did not fix it. What should i do now?

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Adobe Community Professional ,
Jun 04, 2018

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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New Here ,
May 08, 2020

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The accepted answer is NOT an answer. It is a private alternative. Further, no disrespect, but do you really think that a proper installer/uninstaller should require any user to turn off a firewall or anti-virus program? Under no circumstances should this be an acceptable instruction.

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