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it is through the firewall and times alright ive also done all the troubleshooting steps but it won't work? pls help
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if you've done everything, there's nothing more to do.
otherwise, start here, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html
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For anyone else who runs into this issue on windows you need to update it from a different login on. The pc it self and it should work
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you'll need to give more info if you want to help others.