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it is through the firewall and times alright ive also done all the troubleshooting steps but it won't work? pls help
if you've done everything, there's nothing more to do.
otherwise, start here, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html
For anyone else who runs into this issue on windows you need to update it from a different login on. The pc it self and it should work
you'll need to give more info if you want to help others.