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Every time my mac starts up, the creative cloud app does not work.

Explorer ,
Dec 02, 2017

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As indicated at the startup of my imac Creative cloud does not start. There is a message that I can repair or reinstall. However, that is a lot of work again and again. However, renistall it does not work. What is wrong?

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

these are user-to-user forums.

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Every time my mac starts up, the creative cloud app does not work.

Explorer ,
Dec 02, 2017

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As indicated at the startup of my imac Creative cloud does not start. There is a message that I can repair or reinstall. However, that is a lot of work again and again. However, renistall it does not work. What is wrong?

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

these are user-to-user forums.

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Creative Cloud

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722

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Adobe Community Professional ,
Dec 02, 2017

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some software on your computer (av, cleaner, antimalware) is removing needed files when you shutdown or start your computer.

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Community Beginner ,
Dec 02, 2017

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I am having the same problem, it started after installing the latest security update for MacOS X High Sierra. I don't have any cleaner or antimalware installed, before or after. Adobe?

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Adobe Community Professional ,
Dec 02, 2017

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these are user-to-user forums.

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Community Beginner ,
Dec 02, 2017

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it's funny, when I try to contact Adobe directly, it keeps giving me these community forums as the only contact option. well, not funny

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Adobe Community Professional ,
Dec 02, 2017

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Are you able to open any of the apps themselves (Photoshop, for example) without issues? Is it just the CC desktop application that's freaking out?

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Explorer ,
Dec 08, 2017

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  • Mac OS: /Users/<gebruikersmap>/Library/Application Support/Adobe/OOBE
  • My problem seems to be solved. I followed adobe's advice on their site. Empty the files in the folder as completely in the link. My problem was over at restart, installed the mac adobe creative cloud without problems. thanks for the comments, I close the question.

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Community Beginner ,
Dec 08, 2017

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thanks, tonstu.

can you specify the link with the advice on it? In my OOBE folder there is an alias called PDApp, when I open it takes me to Adobe Application Manager folder with a bunch of files in it. I am hesitant to delete all these files without further guidance.

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Community Beginner ,
Jul 16, 2020

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Still the same problem after cleaning Adobe from the computer.

 

Anyone can help?

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