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Experiencing billing issues

New Here ,
May 04, 2020

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Hello. I've been trying to submit payment for my subscription for about the past week and it doesn't seem to be going through no matter what I do, despite having sufficient funds and the payment method being successfully saved. I receive a very small transaction, however never the full payment. Has anyone experienced this issue before and maybe has a solution? 

 

Thank you.

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Experiencing billing issues

New Here ,
May 04, 2020

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Hello. I've been trying to submit payment for my subscription for about the past week and it doesn't seem to be going through no matter what I do, despite having sufficient funds and the payment method being successfully saved. I receive a very small transaction, however never the full payment. Has anyone experienced this issue before and maybe has a solution? 

 

Thank you.

TOPICS
Bug

Views

348

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 04, 2020 0
Most Valuable Participant ,
May 04, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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