Extreme slow download of applications

New Here ,
Sep 21, 2020 Sep 21, 2020

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Hi Everyone - Having an issue with downloading applications from the creative cloud application. It starts to download, then pauses on a percentage for an extended period of time. 

 

Has anyone experienced/experiencing the same issue?

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Adobe Community Professional ,
Sep 22, 2020 Sep 22, 2020

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See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?pa...
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

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Community Beginner ,
Oct 16, 2020 Oct 16, 2020

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Hi robbyny,

 

These CC applications are slow to install. OK with Windows 10 but I couldn't even get past the CC install on a Mac OS Catalina (see below). Yes, I see the % change on install (rather than download) grinds to a stop several times too.

 

Mark

 

Thought I would copy from my post in response to an old post to here as this is a recent topic.

 

Hi,

 

I used Adobe Creative Cloud (CC) for the first time yesterday as I wanted to learn how to use Photoshop.

 

I tried to download Photoshop on my new Mac Mini for the last 24 hours without success. Basically the CC installer goes at a snail's pace then stops at 20% for hours. I then tried an alternative CC installer (2019 version) which did install very slowly (1 hour) but when I tried to install Photoshop the CC automatically updated itself first then stops at 7%. On closer inspection of the Monitor Activity during the CC installing only 0.2% of the CPU, Memory, disk usage and network usage were used. This is just ridiculous. I have never had such an useless piece of Mac software since 1992. Other Mac downloads like Microsoft Office have been quick on my Mac mini.

 

I ended up downloading CC and PhotoShop on a couple of cheap PCs here in the last 30 mins. Exactly the same home network. The Task Manager showed that the installer used up 50-70% of the CPU, Memory, disk usage and network usage - which is typical.

 

The important point I am trying to make here is that the network is irrelevant where the CC installer software is concerned. It is just a pathetic bit of software for a new Mac machine. It works just fine on a Windows 10 machine.

 

Please do fix the bug in the CC installer software for Mac users worldwide. Yes, I have gone through the many steps recommended on the Adobe website. Must have done the uninstall/install routine 20 times.

 

I will be waiting for the software to be fixed then I can use Photoshop on my Mac - maybe in 2023....

 

Mark

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