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Fail to install trial version of inDesign and Photoshop

New Here ,
May 15, 2016 May 15, 2016

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Dear all,

I am having trouble installing inDesign and Photoshop. Can anybody tell me if it's really due to my mac not being "good" enough?

I'm using a late 2009 white unibody MacBook but I have upgraded it to 8 gb ram with an SSD. The downfall i would assume is the core2duo processor but its still a multicore processor right?

I seem to run illustrator with no problem but cannot install indesign or photoshop.

Any help would be greatly appreciated. 

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correct answers 1 Correct answer

Adobe Employee , May 19, 2016 May 19, 2016

Hi Kaele60438403,

Kindly let us know which version of Mac operating system you are using?

Also which version of Adobe Photoshop & InDesign you want to install.

Till then see,

System requirements for Adobe InDesign CC for Mac and Windows OS

Photoshop system requirements

Also see,

Error downloading, installing, or updating Adobe Creative Cloud apps

Troubleshoot Adobe Creative Cloud download, install, and update issues

Awaiting your response.

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Community Expert ,
May 15, 2016 May 15, 2016

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Go to Apple > About This Mac

In the Overview section, click System Report.

Copy and paste everything generated by the System Report into your next reply in this thread.

https://kb.wisc.edu/helpdesk/page.php?id=1854

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New Here ,
May 16, 2016 May 16, 2016

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Hi John,

Thanks for the quick reply. Here's the info

Hardware Overview:

  Model Name: MacBook

  Model Identifier: MacBook6,1

  Processor Name: Intel Core 2 Duo

  Processor Speed: 2.26 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache: 3 MB

  Memory: 8 GB

  Bus Speed: 1.07 GHz

  Boot ROM Version: MB61.00C8.B00

  SMC Version (system): 1.51f53

  Serial Number (system): W894749U8PX

  Hardware UUID: EA13D1FD-10C5-56BD-86A0-51CB380FDE14

  Sudden Motion Sensor:

  State: Enabled

Thanks for your help. Much appreciated

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Adobe Employee ,
May 19, 2016 May 19, 2016

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Hi Kaele60438403,

Kindly let us know which version of Mac operating system you are using?

Also which version of Adobe Photoshop & InDesign you want to install.

Till then see,

System requirements for Adobe InDesign CC for Mac and Windows OS

Photoshop system requirements

Also see,

Error downloading, installing, or updating Adobe Creative Cloud apps

Troubleshoot Adobe Creative Cloud download, install, and update issues

Awaiting your response.

Votes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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