Failed install of creative cloud

New Here ,
Sep 20, 2020 Sep 20, 2020

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hello, im looking for help installing creative cloud. here is the log if anyone can help

 

09/20/20 18:41:16:058 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | (mode=install;sourceDir=C:\Users\mattb\OneDrive\Desktop\adobe\DET-VideoTools2019\Build\;installDir=;origDB=C:\Users\mattb\OneDrive\Desktop\adobe\DET-VideoTools2019\Build\DET-VideoTools2019.msi;installLang=)
09/20/20 18:41:16:058 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | (mode=install;sourceDir=C:\Users\mattb\OneDrive\Desktop\adobe\DET-VideoTools2019\Build\;installDir=;origDB=C:\Users\mattb\OneDrive\Desktop\adobe\DET-VideoTools2019\Build\DET-VideoTools2019.msi;installLang=)
09/20/20 18:41:16:058 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Original database path is : C:\Users\mattb\OneDrive\Desktop\adobe\DET-VideoTools2019\Build\DET-VideoTools2019.msi
09/20/20 18:41:16:065 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | OptionXML saved at location :: C:\Users\mattb\AppData\Local\Temp\{E74613B5-5595-4BC0-80BB-39E5D51A67EA}\\{7B3AE9AB-D760-4AA5-ABD8-F2192BDEB574}
09/20/20 18:41:16:091 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Build Version - 1.15.0.126
09/20/20 18:41:16:091 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Logging Level verbosity Set to 4
09/20/20 18:41:16:091 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | CustomAction Parameters obtained...
09/20/20 18:41:16:092 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | optXMLPath :: C:\Users\mattb\AppData\Local\Temp\{E74613B5-5595-4BC0-80BB-39E5D51A67EA}\\{7B3AE9AB-D760-4AA5-ABD8-F2192BDEB574}
09/20/20 18:41:16:092 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | setupBasePath :: C:\Users\mattb\OneDrive\Desktop\adobe\DET-VideoTools2019\Build\
09/20/20 18:41:16:092 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | installDirPath ::
09/20/20 18:41:16:092 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | installLang ::
09/20/20 18:41:16:092 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Initializing Custom Action Data from parameters
09/20/20 18:41:16:092 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Provisioning Tool path is (C:\Users\mattb\AppData\Local\Temp\{E74613B5-5595-4BC0-80BB-39E5D51A67EA}\\{17B006B0-9590-4B37-BF23-0F2E3E0A8044}).
09/20/20 18:41:16:094 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Starting to run the custom action for install mode
09/20/20 18:41:16:094 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | STEP 1: Starting to parse Option XML.
09/20/20 18:41:16:106 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Match OS lang option selected
09/20/20 18:41:16:106 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Added OS Language (en_US) to the install language fallback.
09/20/20 18:41:16:106 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Install language fallback contains following languages :
09/20/20 18:41:16:106 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | (en_US)
09/20/20 18:41:16:106 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | (en_US)
09/20/20 18:41:16:106 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Self-Update BootStrapper Relative Path doesn't exist.
09/20/20 18:41:16:106 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Failure in getting Self-Update Folder Path.
09/20/20 18:41:16:106 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | No of updates found (0).
09/20/20 18:41:16:106 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | No of HD products found (12).
09/20/20 18:41:16:107 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Failed to get value for conflicting processes...
09/20/20 18:41:16:107 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Failed to parse the conflictProcessInfo for HD media (CORG1.1)...
09/20/20 18:41:16:113 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Failed to get value for conflicting processes...
09/20/20 18:41:16:113 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Failed to parse the conflictProcessInfo for HD media (COSY4.3.20)...
09/20/20 18:41:16:116 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Failed to get value for conflicting processes...
09/20/20 18:41:16:116 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Failed to parse the conflictProcessInfo for HD media (LIBS3.6.1)...
09/20/20 18:41:16:120 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Failed to get value for conflicting processes...
09/20/20 18:41:16:120 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Failed to parse the conflictProcessInfo for HD media (CCXP3.4.0)...
09/20/20 18:41:16:123 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Failed to get value for conflicting processes...
09/20/20 18:41:16:123 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Failed to parse the conflictProcessInfo for HD media (KANC1.0.1)...
09/20/20 18:41:16:123 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | The media info tag marked for auto-install (KANC) (1.0.1)
09/20/20 18:41:16:139 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Failed to get value for conflicting processes...
09/20/20 18:41:16:139 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Failed to parse the conflictProcessInfo for HD media (COMP1.2)...
09/20/20 18:41:16:143 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Failed to get value for conflicting processes...
09/20/20 18:41:16:143 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Failed to parse the conflictProcessInfo for HD media (CDEC1.0.0)...
09/20/20 18:41:16:152 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Custom deployment path doesnt exist in options XML
09/20/20 18:41:16:152 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Failed to find Royalty Bearing attribute info.
09/20/20 18:41:16:152 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Found the AppsPanel attribute info (false)
09/20/20 18:41:16:152 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Found the AdminPrivilege attribute info (false)
09/20/20 18:41:16:152 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Number of Medias found = 0

09/20/20 18:41:16:152 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Deployment Manager is running in Install Mode.
09/20/20 18:41:16:153 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | STEP 2: Starting to launch ASU AAM.
09/20/20 18:41:16:155 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Created file with ACC Panel Masked C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
09/20/20 18:41:16:155 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Starting apply CCP ASU.
09/20/20 18:41:16:155 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Bootstrapper launch location is :: C:\Users\mattb\OneDrive\Desktop\adobe\DET-VideoTools2019\Build\ASU2\Set-up.dat
09/20/20 18:41:16:156 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Build Version - 1.15.0.126
09/20/20 18:41:16:156 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Logging Level verbosity Set to 4
09/20/20 18:41:16:156 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Failed to launch the Bootstrapper process.Stopping the installation process.
09/20/20 18:41:16:156 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | CCP ASU installation failed with ErrorCode (81). Ignoring this ASU failure.
09/20/20 18:41:16:156 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 13508 | Skipping custom installs, either path does not exist or not directory (C:\Users\mattb\OneDrive\Desktop\adobe\DET-VideoTools2019\Build\pre)
09/20/20 18:41:16:156 | [ERROR] | | ASU | DeploymentManager | HDPIMWrapper | | | 13508 | Failed to initialize HDPIM wrapper, failed to load HDPIM library/Setup () (C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Setup.exe)...
09/20/20 18:41:16:156 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Failed to initialize HDPIM for conflict processes handling ...
09/20/20 18:41:16:156 | [ERROR] | | ASU | DeploymentManager | HDPIMWrapper | | | 13508 | Failed to initialize HDPIM wrapper, failed to load HDPIM library/Setup () (C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Setup.exe)...
09/20/20 18:41:16:156 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Failed to initialize HDPIM library while installing updates ...
09/20/20 18:41:16:156 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Starting to clean the partially installed payloads.
09/20/20 18:41:16:159 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | No payloads are required to be cleaned up. So Adobe Installer is not invoked.
09/20/20 18:41:16:159 | [ERROR] | | ASU | DeploymentManager | HDPIMWrapper | | | 13508 | Failed to initialize HDPIM wrapper, failed to load HDPIM library/Setup () (C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Setup.exe)...
09/20/20 18:41:16:159 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Failed to initialize HDPIM library in cleanup mode ...
09/20/20 18:41:16:159 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | Failed to verify/load the OOBELib path (C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\adobe_oobelib.dll)
09/20/20 18:41:16:159 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | sendAnalytics : Unable to find deviceId.
09/20/20 18:41:16:243 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 13508 | The output of process received in execWithOutput :
Microsoft Windows [Version 10.0.18362.1082]

09/20/20 18:41:16:245 | [INFO] | | ASU | DeploymentManager | | | | 13508 | Event Guid generated is: '45773663-5163-4b04-8e95-df86caf8c671'
09/20/20 18:41:16:257 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 13508 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
09/20/20 18:41:17:168 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 13684 | HTTP Request Status code 200.
09/20/20 18:41:17:168 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 13508 | The http request returned HTTP_Status:0 HttpCommunicator error:0
09/20/20 18:41:17:169 | [INFO] | | ASU | DeploymentManager | | | | 13508 | Waiting for the async thread to get the task completed
09/20/20 18:41:17:170 | [INFO] | | ASU | DeploymentManager | | | | 10100 | Async thread is completed. Now exiting from function.
09/20/20 18:41:17:170 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13508 | The install workflow is terminating.
09/20/20 18:41:17:770 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 2508 | Process creation completed.
09/20/20 18:41:17:770 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 2508 | The return Code from Create Process (1603).

TOPICS
Creative Cloud, Installation, New user

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LEGEND ,
Sep 20, 2020 Sep 20, 2020

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Not sure why the log file you included is showing the One Drive folder but if you have placed the install file for the Adobe CC desktop app in your One Drive folder then Remove it from there and try installing.

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New Here ,
Sep 20, 2020 Sep 20, 2020

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LATEST

I tried that and it still doesn't work

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