Feeling Ripped Off

New Here ,
Apr 28, 2020

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I am tired of everytime I purchase a particular program Adobe is attached to it. They are like leaches. They sneakily start charging you for something you have no clue about. And only by being a detective can you find out how to get in touch with them for a refund. THEN they want to charge you an "early cancellation fee". I feel like I have already paid that for the months they charged me for something I didn't know about or use. How does this company continue to survive? DO NOT get in bed with them unless you are very savvy for their type of programs. Divorcing them this a HUGE process involving serveral phone calls, transfers, 'accidental' hangups, more calls, etc. It's a maze!!! I want a refund just for the most recent charge...since I didn't do my homework previousely and I DO NOT want to be charged for cancelling!!! REFUND ME!

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html
-LOTS of screen pics of the terms https://community.adobe.com/t5/Get-Started/Creative-Cloud-One-Years-Subcription-help/td-p/10379854 in reply #4
-Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-membership/td-p/7431151

 

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Creative Cloud

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Feeling Ripped Off

New Here ,
Apr 28, 2020

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I am tired of everytime I purchase a particular program Adobe is attached to it. They are like leaches. They sneakily start charging you for something you have no clue about. And only by being a detective can you find out how to get in touch with them for a refund. THEN they want to charge you an "early cancellation fee". I feel like I have already paid that for the months they charged me for something I didn't know about or use. How does this company continue to survive? DO NOT get in bed with them unless you are very savvy for their type of programs. Divorcing them this a HUGE process involving serveral phone calls, transfers, 'accidental' hangups, more calls, etc. It's a maze!!! I want a refund just for the most recent charge...since I didn't do my homework previousely and I DO NOT want to be charged for cancelling!!! REFUND ME!

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html
-LOTS of screen pics of the terms https://community.adobe.com/t5/Get-Started/Creative-Cloud-One-Years-Subcription-help/td-p/10379854 in reply #4
-Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-membership/td-p/7431151

 

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

TOPICS
Creative Cloud

Views

61

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Apr 28, 2020 0
Most Valuable Participant ,
Apr 28, 2020

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html
-LOTS of screen pics of the terms https://community.adobe.com/t5/Get-Started/Creative-Cloud-One-Years-Subcription-help/td-p/10379854 in reply #4
-Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-members...

 

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Apr 28, 2020

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Thank you John,

 

The link was very helpful. I believe the issue is resolved.

Come to find out it was linked to an email account I don't even use anymore. 

 

Thank you again.

 

DSS

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