File and Font panel are keep spinning on Creative Cloud desktop app

Community Beginner ,
Apr 03, 2021 Apr 03, 2021

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Hi! 

My creative cloud desktop app went something wrong  therefor I can't load any of these panels.

Screen Shot 2021-04-03 at 5.30.11 PM.png

 

My macbook pro is 2011 late version and it runs with OS X 10.11 Capitan so I was able to launch Premiere Pro and After Effct 2018 cc. So far no problems to using these programs on my MacBook but I can't install plug-ins  like Motion Bro which I could install it via Creative Cloud desktop app.

 

Screen Shot 2021-04-03 at 5.17.53 PM.png

Tried to slove it via Adobe help center  FAQ and I even deleted creative cloud with Adobe Creative Cloud Clean Tools and then relaunched it several times-adobe apps are also- I haven't solved yet

What should I do to slove this problem?? OTL

 

 

 

TOPICS
Activation, CC FAQ, Creative Cloud

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Adobe Community Professional ,
Apr 03, 2021 Apr 03, 2021

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your computer doesn't meet specs.  you need, at least, os 10.12 to install the cc app and then you'll find you won't be able to install  the latest adobe apps unless your os is, at least, 10.14

 

https://helpx.adobe.com/creative-cloud/system-requirements.html

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Community Beginner ,
Apr 03, 2021 Apr 03, 2021

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Thanks for your advice  :))

so then using 2018 cc version caused trouble to sync Creative Desktop app??

 

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Adobe Community Professional ,
Apr 03, 2021 Apr 03, 2021

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Community Beginner ,
Apr 03, 2021 Apr 03, 2021

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Possibly..Im almost give up haha

Thank you very much!

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Adobe Community Professional ,
Apr 03, 2021 Apr 03, 2021

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you're welcome 

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New Here ,
Apr 03, 2021 Apr 03, 2021

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🙂 thanks ¡¡¡¡

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