Highlighted

File Info CS6 opening blank

Community Beginner ,
Apr 23, 2020

Copy link to clipboard

Copied

Hi all,

I am using CS6 and want to open the "file info" dialogue box to save metadata. However, when I select it from the drop down menu, a blank box opens which only disappears if I press "ESC".

 

Does anyone have any idea why the dialogue box is appearing blank.

 

Thanks, Ron

Topics

New user

Views

105

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

File Info CS6 opening blank

Community Beginner ,
Apr 23, 2020

Copy link to clipboard

Copied

Hi all,

I am using CS6 and want to open the "file info" dialogue box to save metadata. However, when I select it from the drop down menu, a blank box opens which only disappears if I press "ESC".

 

Does anyone have any idea why the dialogue box is appearing blank.

 

Thanks, Ron

Topics

New user

Views

106

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Apr 23, 2020

Copy link to clipboard

Copied

Could you embed your screenshot in your original post instead of providing a download link which we rather not use.

2020-04-21_16-37-27.jpg

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Apr 23, 2020

Copy link to clipboard

Copied

In this case, environment information such as the OS version being used is also required.
CS6 will be an old application 8 years ago and the required environment will be old.
(Windows XP, 7, 8 and OS X 10.6 - 10.9)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Apr 23, 2020

Copy link to clipboard

Copied

Hi, sorry - I didn't realise I had to do that.

I use Windows 10 Home v1909

Thanks.

cartoonist_ron_0-1587654403050.png

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Most Valuable Participant ,
Apr 23, 2020

Copy link to clipboard

Copied

Is this something that used to work and has stopped working?

 

If yes to above, did it stop working after an automatic Win10 update?

 

Two ideas that MAY work to install and/or run old programs in Windows 10
-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
-and/or select Run as Administrator to assign FULL Windows permissions
-also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Apr 23, 2020

Copy link to clipboard

Copied

Hi Tom,

 

Regrettably neither of those solutions worked. I ran the .exe file as administrator but got the same result when I opened the 'file info' box, and trying to create another local administrator account resulted in the dialogue box which would have allowed me to input details appearing blank, then a few seconds later an error message stating "something has gone wrong!" 

I've never used the 'file info' box before. I decided to start putting copyright information and a watermark on my drawings, and read that one of the easiest ways is to do it via thatt method.

Thanks for trying anyway.

 

Regards, Ron

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...