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Finding serial number for CS6 (problems with Belarc Advisor)

New Here ,
May 11, 2020

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I purchased Illustrator CS6 a number of years ago, from a product box. A few months ago, an error 16 started popping up when I tried to open Illustrator, telling me to uninstall and reinstall the product. I wish to do so but have lost the product box so I no longer have my serial number. (I was an idiot and didn't store it somewhere safe. I also don't have it registered online.) I tried to use Belarc Advisor, but Adobe Illustrator isn't showing up at all in the list of Software Licenses. I have no idea why. Is there a way I can fix this, or try another way to recover my serial number so I can uninstall and reinstall Illustrator?

 

(I had no idea what to tag this, sorry if they are incorrect)

Hi there,

 

Sorry to hear about this. I would request if you could try the steps shared in this help article (https://helpx.adobe.com/in/download-install/kb/find-serial-number.html) and let us know how it goes. 

 

Regards,

Srishti

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Finding serial number for CS6 (problems with Belarc Advisor)

New Here ,
May 11, 2020

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I purchased Illustrator CS6 a number of years ago, from a product box. A few months ago, an error 16 started popping up when I tried to open Illustrator, telling me to uninstall and reinstall the product. I wish to do so but have lost the product box so I no longer have my serial number. (I was an idiot and didn't store it somewhere safe. I also don't have it registered online.) I tried to use Belarc Advisor, but Adobe Illustrator isn't showing up at all in the list of Software Licenses. I have no idea why. Is there a way I can fix this, or try another way to recover my serial number so I can uninstall and reinstall Illustrator?

 

(I had no idea what to tag this, sorry if they are incorrect)

Hi there,

 

Sorry to hear about this. I would request if you could try the steps shared in this help article (https://helpx.adobe.com/in/download-install/kb/find-serial-number.html) and let us know how it goes. 

 

Regards,

Srishti

Topics

Bug, How to, Sync and storage

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May 11, 2020 0
Adobe Employee ,
May 15, 2020

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Hi there,

 

Sorry to hear about this. I would request if you could try the steps shared in this help article (https://helpx.adobe.com/in/download-install/kb/find-serial-number.html) and let us know how it goes. 

 

Regards,

Srishti

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May 15, 2020 0
Most Valuable Participant ,
May 15, 2020

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If you did not register with Adobe, and Belarc can't find the number, I know of no way to find your serial number

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May 15, 2020 0
Adobe Community Professional ,
May 15, 2020

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You can also try some of these methods:

https://www.isumsoft.com/product-key/how-to-find-adobe-cs6-serial-number-in-registry.html

https://www.makeuseof.com/tag/3-ways-recover-serial-numbers-windows/

 

However, if Belarc failed to find it, it may not be present in your Windows Registry at all. I've used Belarc for many years and it has always worked for me.

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May 15, 2020 0