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FIXED - lost all Adobe accounts with recent update - FIXED

New Here ,
Mar 20, 2020

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Just wanted to give everyone a heads-up to my recent issue.

 

I updated both Lightroom, Photoshop and Camera Raw yesterday morning. when I went to sign in again, I recieved the pop up box to start my free 7 day trial or buy. I thought I had lost everything. Adobe support couldn't help and I was due to call someone today to continue sorting it out.

 

This morning I noticed the account was signed in to xxx@googlemail.com. I signed out of this and signed into xxx@gmail.com.

 

Hey presto! All my accounts are back!

 

Adobe does not recognise the connection between googlemail and gmail

 

Hope this helps someone out there!

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Creative Cloud

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FIXED - lost all Adobe accounts with recent update - FIXED

New Here ,
Mar 20, 2020

Copy link to clipboard

Copied

Just wanted to give everyone a heads-up to my recent issue.

 

I updated both Lightroom, Photoshop and Camera Raw yesterday morning. when I went to sign in again, I recieved the pop up box to start my free 7 day trial or buy. I thought I had lost everything. Adobe support couldn't help and I was due to call someone today to continue sorting it out.

 

This morning I noticed the account was signed in to xxx@googlemail.com. I signed out of this and signed into xxx@gmail.com.

 

Hey presto! All my accounts are back!

 

Adobe does not recognise the connection between googlemail and gmail

 

Hope this helps someone out there!

TOPICS
Creative Cloud

Views

97

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 20, 2020 0

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