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forget the adobe ID where we registered our CS6 Serial.

New Here ,
Aug 31, 2020

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we forgot the adobe account by registering our Adobe CS6 license, it was in 2010-2012 and we had a lot of email adresses in our company, we have the original Packaging with the serials and need to reinstall the product. 

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forget the adobe ID where we registered our CS6 Serial.

New Here ,
Aug 31, 2020

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we forgot the adobe account by registering our Adobe CS6 license, it was in 2010-2012 and we had a lot of email adresses in our company, we have the original Packaging with the serials and need to reinstall the product. 

Topics

Activation, Installation

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44

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Adobe Community Professional ,
Aug 31, 2020

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We are volunteers and users, just like you. We cannot help with account and/or payment problems/questions — only Adobe Customer Service can do that. 

 

All we can do is to give you the correct information. 

 

Contact Adobe Customer Care: https://helpx.adobe.com/contact.html 

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot. 

 

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Adobe Community Professional ,
Aug 31, 2020

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"we have the original Packaging with the serials..."

In that case, you don't need a log-in. 

 

CS4, CS5 and CS6 are on life support. But they can still be activated providing you have the following:
1. original media (disks or downloads) you received at purchase and a way to read them,
2. a legitimate serial number for that version, language and platform (Win/Mac),
3. an older operating system that can support legacy 32-bit apps.
--------------------------
NOTE 1 : Creative Suite installers won't work on macOS Sierra, High Sierra or Mojave without terminal workarounds. See the help article below.
https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

NOTE 2: Creative Suite cannot run on Catalina. Either downgrade your OS, set-up a virtual machine or get all new, 64-bit software. Your choice. https://www.adobe.com/creativecloud/plans.html

NOTE 3: Legacy Creative Suite is discontinued & unsupported. Use at your own risk.

 

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!  Real Adobe employees will never reach out by Outlook, Gmail, Hotmail or Skype.
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea, ACP
Alt-Web.com

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