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FRAUD FRAUD FRAUD

New Here ,
Mar 09, 2020

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In January i wanted to give up my adobre accout, okay I thought that it has been done at that moment, but guest what no.

I tried again Frebruary, and it was all nice, and then I saw that it continues arriving to my personal account charges, so I tried to put me in contact with adobe via mobile and they NEVER PICKED UP THE PHONE. So my problem continued like that another month because by website they didn't let me denied the subscription. And know that we are in March they just not gonna pick up the phone to try to give a solution, no they even are gonna make me pay the subscription an also an "early unsubcription" when I'm trying these for three months. 

I can't belive this, I haven't use this apps and tried to contact you but the adobe support just try to avoid me, just because they are only interest in one thing MONEY. 

THIS IS A FRAUD, AND WHEN YOU TRY TO GET OUT THEY WILL PUT EVERYTHING JUST FOR MAKE SURE THEY CAN GET ALL THE LAST MONEY. 

 

 

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FRAUD FRAUD FRAUD

New Here ,
Mar 09, 2020

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In January i wanted to give up my adobre accout, okay I thought that it has been done at that moment, but guest what no.

I tried again Frebruary, and it was all nice, and then I saw that it continues arriving to my personal account charges, so I tried to put me in contact with adobe via mobile and they NEVER PICKED UP THE PHONE. So my problem continued like that another month because by website they didn't let me denied the subscription. And know that we are in March they just not gonna pick up the phone to try to give a solution, no they even are gonna make me pay the subscription an also an "early unsubcription" when I'm trying these for three months. 

I can't belive this, I haven't use this apps and tried to contact you but the adobe support just try to avoid me, just because they are only interest in one thing MONEY. 

THIS IS A FRAUD, AND WHEN YOU TRY TO GET OUT THEY WILL PUT EVERYTHING JUST FOR MAKE SURE THEY CAN GET ALL THE LAST MONEY. 

 

 

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Mar 09, 2020 0
Adobe Community Professional ,
Mar 09, 2020

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This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

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Mar 09, 2020 1
Adobe Community Professional ,
Mar 09, 2020

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In addition to Axel's advice, at the prompt in the chat window, type "Agent" and then return. That should put you in touch with a person as opposed to the AI. Don't be afraid to escalate to a supervisor if necessary.

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Mar 09, 2020 1
Adobe Community Professional ,
Mar 09, 2020

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What is your Adobe Case number where you allegedly cancelled your subscription?  I will ask an upper level Adobe staff member to look into this matter for you.  Your case number can be accessed from your account below.

https://account.adobe.com/plans. 

Scroll down to View Support History on the same page.

 

Nancy O'Shea, ACP
Alt-Web.com

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Mar 09, 2020 2