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Free subscription scam

New Here ,
Jul 08, 2020

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Signed up for free 14 day trial in November. Canceled the same day as my computer could not support program. Found out being charged 14.99 since November. Now I go to cancel it and it states a 40$ cancelation. This is not right I never even used the software and canceled same day. Call customer service line I found when googling. Left on long hold with no response. Please someone help. Just want this off my account and don't want to be scammed for another 40$

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Free subscription scam

New Here ,
Jul 08, 2020

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Signed up for free 14 day trial in November. Canceled the same day as my computer could not support program. Found out being charged 14.99 since November. Now I go to cancel it and it states a 40$ cancelation. This is not right I never even used the software and canceled same day. Call customer service line I found when googling. Left on long hold with no response. Please someone help. Just want this off my account and don't want to be scammed for another 40$

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Jul 08, 2020 0
Adobe Community Professional ,
Jul 08, 2020

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Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Jul 08, 2020 0
Adobe Community Professional ,
Jul 08, 2020

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Please log-in to your account below. 
https://account.adobe.com/plans

Scroll down to View Support History.  There should be an Adobe Case Number showing when you cancelled your plan.

 

Nancy O'Shea, ACP
Alt-Web.com

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