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Free subscription via Lacie

Participant ,
May 16, 2020

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I just bought 2 Lacie 5TB portable drive and both came with 1 month free photography plan which im already subscribing to, but when i check my account its telling me a payment of £52.13 is due in july for the all APPS plan which i have never signed up for, anyone offer any help please, i have tried to contact Adobe several times without success.

Plan information

Creative Cloud All Apps
Annual plan, paid monthly
Renews automatically on May 14, 2021.
 
Payment information
£52.13/mo
Next payment is scheduled for Jul 14, 2020.
 
Plan information
Photography plan (20GB)
Annual plan, paid monthly
Renews automatically on May 21, 2020.
Payment information
£9.98/mo
Next payment is scheduled for May 21, 2020.
 

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Free subscription via Lacie

Participant ,
May 16, 2020

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I just bought 2 Lacie 5TB portable drive and both came with 1 month free photography plan which im already subscribing to, but when i check my account its telling me a payment of £52.13 is due in july for the all APPS plan which i have never signed up for, anyone offer any help please, i have tried to contact Adobe several times without success.

Plan information

Creative Cloud All Apps
Annual plan, paid monthly
Renews automatically on May 14, 2021.
 
Payment information
£52.13/mo
Next payment is scheduled for Jul 14, 2020.
 
Plan information
Photography plan (20GB)
Annual plan, paid monthly
Renews automatically on May 21, 2020.
Payment information
£9.98/mo
Next payment is scheduled for May 21, 2020.
 

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804

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Adobe Community Professional ,
May 16, 2020

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I moved your post over from the poorly named Community Help forum, which is for getting help using this forum system, to a better forum.

 

What you got, and seemed to have Signed up for is a One Month Free for the Adobe All Apps plan once you Sign Up for a Yearly Subscription.

So all of these FREE offers are Contingent on Signing Up for a Yearly subscription plan. You get One Month without a payment.

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Participant ,
May 16, 2020

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So what happens after the free month runs out will I be charged for the following eleven months? 

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Adobe Community Professional ,
May 16, 2020

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Yes of course. To get the one month free you had to Sign Up for a Full year subscription.

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Participant ,
May 16, 2020

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That's a right scam, can I cancel it ASAP 

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Adobe Community Professional ,
May 16, 2020

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Not really a scam. But it was up to you to actually READ the terms of the 1 month free offer. Which I think you didn't read.

 

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Participant ,
May 16, 2020

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I never read terns and conditions, so should I be  able to cancel it

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Adobe Community Professional ,
May 16, 2020

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Yes you can cancel but PLEASE READ the terms of cancelation and for the subscription.

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Participant ,
May 16, 2020

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Thanks for you help so far, any idea how i go about cancelling?

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Adobe Community Professional ,
May 16, 2020

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Participant ,
May 17, 2020

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just shoot me thanks so much for all your help, i have now cancelled the subscription.

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Adobe Community Professional ,
May 17, 2020

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You're welcome.

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