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Free Trial Cancellation

New Here ,
Apr 05, 2020

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Hi. So I'm trying to cancel my Enterprise free trial before it expires. But when I go to "My Plans", it seems I cannot cancel it. The "cancel plan" button isn't there. How do I cancel it? Do I need someone to cancel it for me? My trial ends on Tuesday and I'd really appreciate the help. Thanks so much!!!!

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Free Trial Cancellation

New Here ,
Apr 05, 2020

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Hi. So I'm trying to cancel my Enterprise free trial before it expires. But when I go to "My Plans", it seems I cannot cancel it. The "cancel plan" button isn't there. How do I cancel it? Do I need someone to cancel it for me? My trial ends on Tuesday and I'd really appreciate the help. Thanks so much!!!!

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Manage account

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645

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Apr 05, 2020 0
Adobe Employee ,
Apr 06, 2020

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Hi there, 

 

I have reviewed the Adobe ID (email address) you have utilized to post here and found that you have purchased a Creative Cloud Photography Plan. I moving your query to the correct community for help 'Get Started'.

You contact the support teams directly via chat, to initiate the chat click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/in/contact.html.

 

Hope this helps.

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Apr 06, 2020 1
New Here ,
Apr 06, 2020

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Umm, where is the chat icon? I can't see it. chat icon absent.png

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Apr 06, 2020 0
LinSims LATEST
Adobe Community Professional ,
Apr 06, 2020

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Down and to the right:

 

chat icon.png

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Apr 06, 2020 0