Fresh install on fresh Windows 10 - Creative Cloud 4.0.0.185 High CPU Usage!

New Here ,
Mar 25, 2017 Mar 25, 2017

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Hello,

Similar to other threads here I am having high CPU usage from Creative Cloud (Adobe Desktop Service.exe). It is sitting at around 30%. I have followed ALL of the various instructions on other threads, removing everything, cleaning, renaming folders, rebooting, re-installing, disabling sync,cleaning, removing, re-installing etc. all to no success.

My system details are:

Windows 10 Professional x64, fresh install, fully updated.

Creative Cloud 4.0.0.185.

NO other CC applications installed.

NO antivirus software installed.

Would love a solution so that my laptop battery can last the 3 hours it is supposed to instead of the 1 hour I am getting because of this faulty software.

Thanks

Chris

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correct answers 1 Correct Answer

Adobe Employee , Mar 27, 2017 Mar 27, 2017
Hi chrisd89351008​, brighterpixel​ , re1s I have dropped your a personal message. Please respond.Thanks,Vimal

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LEGEND ,
Mar 25, 2017 Mar 25, 2017

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Open the CC DTA and then click the Gear Icon in the upper right hand corner and select Quit from the Popup menu.

The CC DTA does not need to be running all the time for all the other apps to work. Just open it when you want to install, uninstall and app or to check for updates. Then Quit it to shut that service down.

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New Here ,
Mar 25, 2017 Mar 25, 2017

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Hey, thanks! I wrongly assumed it had to be running...

Your answer didn't quite work as the CPU hogging task stayed active after quitting the CC DTA, but it was the right idea. I just murdered it in the task manager and now my laptop isn't causing global warming anymore

Now if Adobe could fix whatever horror bug they've introduced that would be great...

Cheers

Chris

(Not sure on etiquette here - do I mark your answer as correct or do we wait for something that fixes the root cause rather than hides the symptom?)

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LEGEND ,
Mar 25, 2017 Mar 25, 2017

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chrisd89351008  wrote

(Not sure on etiquette here - do I mark your answer as correct or do we wait for something that fixes the root cause rather than hides the symptom?)

That is completely up to you.

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New Here ,
Mar 25, 2017 Mar 25, 2017

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me too.
Creative Cloud 3.9.1.335 is ok.
Creative Cloud 4.0.0.185 has occurred problem.

threads breakdown of Adobe Desktop Service.exe is below.
It seems something wrong ANSClient.dll

15b060b2aa1c0dad8084b1b5.png

# Windows 10 Pro RS1 x64 i5-7Y54

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New Here ,
Mar 25, 2017 Mar 25, 2017

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Same problem on my machine, installed Creative Cloud a couple of days ago.

CPU is high (20%) even when the ADS (desktop app of Creativ Cloud) is idling, causing the fan to be constant on.

Quitting the desktop application, and also killing the running task with the task manager, calms down my PC.

Windows 10 running a Dell XPS 15.

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New Here ,
Mar 26, 2017 Mar 26, 2017

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Same problem on the Mac side. I doubt it's a bug if it's affecting both platforms. I guess it is a non stop attempt at communicating with Adobe by the Adobe Desktop Service app.

I turned off the sync for applications and fonts yesterday. The machine was shut down for the night but today the problem is still here. Only solution I found: sign out from my account and sign in again when needed. It's a pain but at least the usage and the temperature don't go up.

There was a thread started by another Mac user but it was deleted yesterday. Let's hope Adobe is working on a solution to the problem.

MacPro 2013, macOS Sierra 10.12.3.

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New Here ,
Mar 26, 2017 Mar 26, 2017

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Please Fix All Bug

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Adobe Employee ,
Mar 27, 2017 Mar 27, 2017

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Hi chrisd89351008​, brighterpixel​ , re1s

I have dropped your a personal message. Please respond.

Thanks,

Vimal

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New Here ,
Mar 27, 2017 Mar 27, 2017

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Also seeing this issue,

Any news on how to fix this?

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New Here ,
Mar 27, 2017 Mar 27, 2017

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Same problem on my Mac

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Adobe Employee ,
Mar 28, 2017 Mar 28, 2017

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Hi kimiarts​, AndreAndersen, RechargeBuzz, karolinea11749275,

I have dropped you a personal message. Please respond.

Thanks,

Vimal

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New Here ,
Mar 28, 2017 Mar 28, 2017

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Hi,

I have the same issue. Is this accepted a bug by Adobe ?

Regards

Prasanth

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Community Beginner ,
Mar 28, 2017 Mar 28, 2017

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Same issue here on my Surface Pro 3 i5, but NOT on my desktop i7 computer.

Why does this answer have to be dropped as a PM and not on the main thread? Not good.

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Adobe Employee ,
Mar 29, 2017 Mar 29, 2017

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Hi Just Shoot Me , Sigurd_Rage , prasanth_u , kimiarts , AndreAndersen RechargeBuzz , brighterpixel , karolinea11749275 , re1s , chrisd89351008 ,

This issue is fixed in latest version of Creative Cloud 4.0.1.188. You can download the latest version from https://creative.adobe.com/products/download/creative-cloud

Thanks

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Community Beginner ,
Mar 29, 2017 Mar 29, 2017

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That fixed the problem, thanks!

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New Here ,
Jun 21, 2020 Jun 21, 2020

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LATEST

I'm still having the same problem.  As you auggested I downloaded and installed the update but CCD just started up again and was using 24% CPU. CCD.jpg

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New Here ,
Mar 29, 2017 Mar 29, 2017

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Thank You For Fix This Issue.

<Removed by Moderator>

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