Fuse download NOT possible!

[joziG]

Hi, I have tried for days now to download Fuse. Absolutely no luck whatsoever.

This seems to be quite a general problem judging by all the posts here - I think Adobe needs to check this out prontissimo!

I had no problem updating PS, AI and ID and downloading Muse - with the very same settings as for the just mentioned apps after 14 hours of downloading there is not even 1% download showing!

In fact, after a few hours it just pretends I never even asked for a download. And this day after day!

This is unbearable!

Any useful suggestions would be greatly appreciated

Regards

[Colin Holgate]

There was a known issue where the download progress stayed at 0% until the full 5 GB was installed. Is there any chance that it did succeed in installing, and the fact that there was no progress made you think it wasn't installed?

See what your Internet speed is like, and give it at least as much time as it takes to download 5 GB.

But, also keep checking if anyone else has had the problem! I'm on Mac, and even the 0% problem went away, and it does slowly install itself.

[KJerryK]

It took about an hour for Fuse to install on my Win 10 machine.

[joziG]

@ KJerryK This comment helps me nothing whatsoever

[joziG]

Thanks, Colin. There is no trace of Fuse anywhere on my PC!

I am hoping that some staff will chip in still, the situation is thoroughly unprofessional.

This is Adobe, NOT HACKS - I hope!

[Colin Holgate]

I think @ KJerryK was justing adding to the statistics, and in particular for Windows (though Windows 10). So, it's not a system wide failure.

This Fuse forum has had a lot of staff posts, but maybe they take the weekend off!

[gregs67288277]

can we ddownload Fush?

[justind55274504]

The Fuse is around 4 gb, so it takes some time to download.

[JeanetteMathews]

Hi Gerd, sincere apologies for the poor first impression.  As others have mentioned, there is a bug with the progress bar being stuck at 0% all through the download and installation.  Were you able to successfully get Fuse installed over the weekend?

[joziG]

Hi, I was FAR too frustrated to try the download yet again over the weekend.

I was hoping for some positive advice, or even better, for a fixing of "The Problem"! That doesn't seem to be forthcoming!!

I have stopped trying downloading FUSE when I noticed via my download monitor that nothing is happening at all after a while.

Perhaps I should give Fuse a miss.

Have never seen Adobe being So Unprofessional ever yet!

Hugely disappointed

[JeanetteMathews]

We're working with the Creative Cloud desktop team to see what the problem is, but at the moment don't have a fix for it.  I'll be sure to let you know if a fix is put in place by updating you here!  Unfortunately at the moment without the progress bar there is no way to see if there's a problem with the download unless you let it run for a while (sometimes a few hours, depending on your internet speed).  This is a preview application which means that there may be problems like this and we'll do our best to resolve them as fast as possible.  Thanks for your patience and understanding, Gerd.

[danielh45023473]

Hello. I have the same issue : I trying several solutions, uninstalled creative cloud, different browser, etc, etc ... nothing works. It does not even start. That's strange ...

[JeanetteMathews]

Daniel, have you tried letting it run for a while?  There is a bug with the progress bar where it won't show any progress and instead will stay at 0%.  It should still be downloading and eventually will update to let you know it's installing but it is a large file (5GB).  If you're on slower internet this might take a few hours to download.

[danielh45023473]

‌hello. Problem is that it does not event start ... No 0%. I've let it run more than 24 hours and I have a super high speed connection. I have uninstalled cc, tried a different browser, almost everything I could found on the troubleshooting section. Is there a way to download it manually ?

[JeanetteMathews]

Hmm!  Interesting.  Can you see if the application is generating an install log for Fuse?  Unfortunately we don't have a direct download at the moment. The log should be at:

• Mac: /Library/Logs/Adobe/Installers/Fuse CC (Preview) 1.0 date.log.gz
• Windows 32 bit: \Program Files\Common Files\Adobe\Installers\
• Windows 64 bit: \Program Files(x86)\Common Files\Adobe\Installers

[danielh45023473]

no, no logs generated at all (I have the ones for my other downloaded apps, but nothing for fuse).

[JeanetteMathews]

Hmm!  Seems like the app isn't even getting to connect to download.  I'm going to move this conversation over to the Creative Cloud forum and see if someone more familiar with that environment can help us out.

[joziG]

I am sick to death of Adobe Fuse CC Preview by now!!!

No more answers from JMathewsAdobe to my last post any longer. Lots of interference from other guys!

Eventually I tried that dodgy suggestions to download Fuse directly via ProDesignTools While cs6 download page open!!!!!!!!

I eventually downloaded a 3.7GB file - Fuse_2015_1_UE.7z

Downloaded the 7z Open Source Extractor and guess what: I Still Have NO Fuse!!!

Can one escalate this. I am getting nowhere and I am wasting huge amounts of time, bandwidth and frustration

YES, I am shouting now. Does anyone blame me?

[JeanetteMathews]

Hi Gerd.  I don't believe the links on the ProDesign website are officially Adobe supported.  They are links to our installer packages but the Fuse application was not designed to be installed this way so doesn't come with an .exe for installation.  The Pro Design team has posted a solution on their comments, but as it's not Adobe tested, please use at your own ris.

[joziG]

@JMathewsAdobe ProDesign advice is just as cumbersome and ridiculous as the rest here. AND Prodesign gives the impression that it is officially Adobe. If it is not then the whole website needs to be changed!!

[Jeff A Wright]

JoziG have you worked directly with our support team?  If so do you have a case number that I can reference?  If not you can contact our support team at Contact Customer Care and work directly to resolve the installation error.

You also indicated that you downloaded the installation files directly.  The next step would be to review the installation log files to determine why the installer is failing to install.  You can find details on how to locate and interpret the installation log files at Troubleshoot Adobe Creative Cloud install issues with log files.  You are welcome to post any specific errors you discover to this discussion.

My assumption is that there is an installation failure which is preventing the install from occurring.  As has been mentioned in this discussion there is a known issue with the progress bar which may affect the percentage when downloading through the Adobe Creative Cloud desktop application.  You also indicated that you utilized the links from the Prodesigntools site to download the installation files directly.

For others in this discussion who may be concerned they are receiving a download error when downloading and install Adobe Fuse CC (Preview) please see Error downloading, installing, or updating Adobe Creative Cloud apps.  You can find details regarding error messages and how to locate the download log files to determine if there are any specific errors preventing the downloading process.

Finally for details on how to install Adobe Fuse CC (Preview) through the Creative Cloud desktop app I would recommend reviewing Download and install Adobe Creative Cloud apps.

[joziG]

Thank you, Jeff, but no!

I am not going to become an IT specialist on the behest of Adobe. I am not going to go through any ridiculous extra trouble any longer.

I have spent a few weeks on this. That is enough. I am an ordinary end user not a testing engineer! I don't have to be any computer expert to use Adobe apps!

All I have to do is download them and learn to use them. That is all. I am NOT the only one who is having problems with downloading and installing Fuse. It has now blown my Fuse!

I have used Photoshop since version 2.5 right through until the very latest now

I have made sure we change from Quark to Indesign 2 (I think it was). I was instrumental in changing to Illustrator long before Freehand's time was up. I have trained the in-house staff on Adobe products where necessary. I attend local workshops still today and marvel when Rufus, Terry, Paul and Jason come to South Africa to thrill us with their demos. I have been a user of CC in my private, retired capacity since its inception! I pay a large monthly fee for the full CC even though I do not make any money from it whatsoever. The exchange rate from my country to the dollar is ridiculous, but that is not your fault. Simply, because I have worked with and loved many of the products for most of my life. I have not had any problems downloading any apps and I have downloaded most of them, even only just to fool around with them! My Mac was stolen in a robbery a few months ago. I can only replace it later next year as I don't want to bottom range model. So, I bought an affordable PC and downloaded all the main apps Again and with no problem! This is not a sob story. I am just telling you the gist of my Adobe story. I am not a babe in the woods BUT...

The fault is NOT on my side. Everything always worked fine. I refuse to go to any extra length any longer! I AM A PAYING CUSTOMER AND I EXPECT EXCELLENCE EVERYWHERE!

I don't want any more technical garbage!! Sort out the problems on your side! That's where they are! Then let me know. In the meantime you can let me have a discount for not being able to use all I am entitled to.

Take care

Gerd

P.S. I was also hugely disappointed that the latest PS needed a fix within a few days of its launch!! That does not bode well. I do Not want any rushed out new features etc without them being 100% worked out.

[JeanetteMathews]

Thanks for your patience, Gerd!  Issues can happen with technology preview applications like Fuse, and we'll do what we can to get them fixed.  We appreciate the feedback and the engineers are aware of the install issues that some users have been running into.  We're taking a look into it.

[Jeff A Wright]

JoziG I am sorry you have faced difficulties installing Adobe Fuse.  What specific error messages are you seeing in the installation logs?  You can find details on how to locate and interpret the installation log files at Troubleshoot Adobe Creative Cloud install issues with log files

[Colin Holgate]

Jeff, check out page 1 of this thread, some people are getting failures with no log file at all. Not sure if that's joziG's case too.

The unofficial download for Mac does give you a zip file with a working Fuse in it. I'm trying the Windows .7z file now, will report back soon.