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Fuse download NOT possible!

Participant ,
Dec 05, 2015

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Hi, I have tried for days now to download Fuse. Absolutely no luck whatsoever.

This seems to be quite a general problem judging by all the posts here - I think Adobe needs to check this out prontissimo!

I had no problem updating PS, AI and ID and downloading Muse - with the very same settings as for the just mentioned apps after 14 hours of downloading there is not even 1% download showing!

In fact, after a few hours it just pretends I never even asked for a download. And this day after day!

This is unbearable!

Any useful suggestions would be greatly appreciated

Regards

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Fuse download NOT possible!

Participant ,
Dec 05, 2015

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Hi, I have tried for days now to download Fuse. Absolutely no luck whatsoever.

This seems to be quite a general problem judging by all the posts here - I think Adobe needs to check this out prontissimo!

I had no problem updating PS, AI and ID and downloading Muse - with the very same settings as for the just mentioned apps after 14 hours of downloading there is not even 1% download showing!

In fact, after a few hours it just pretends I never even asked for a download. And this day after day!

This is unbearable!

Any useful suggestions would be greatly appreciated

Regards

system info.PNG

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Creative Cloud

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Adobe Community Professional ,
Dec 05, 2015

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There was a known issue where the download progress stayed at 0% until the full 5 GB was installed. Is there any chance that it did succeed in installing, and the fact that there was no progress made you think it wasn't installed?

See what your Internet speed is like, and give it at least as much time as it takes to download 5 GB.

But, also keep checking if anyone else has had the problem! I'm on Mac, and even the 0% problem went away, and it does slowly install itself.

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Guru ,
Dec 05, 2015

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It took about an hour for Fuse to install on my Win 10 machine.

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Participant ,
Dec 05, 2015

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@ KJerryK This comment helps me nothing whatsoever

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Participant ,
Dec 05, 2015

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Thanks, Colin. There is no trace of Fuse anywhere on my PC!

I am hoping that some staff will chip in still, the situation is thoroughly unprofessional.

This is Adobe, NOT HACKS - I hope!

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Adobe Community Professional ,
Dec 05, 2015

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I think @ KJerryK was justing adding to the statistics, and in particular for Windows (though Windows 10). So, it's not a system wide failure.

This Fuse forum has had a lot of staff posts, but maybe they take the weekend off!

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New Here ,
May 01, 2020

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can we ddownload Fush?

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New Here ,
Dec 05, 2015

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The Fuse is around 4 gb, so it takes some time to download.

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Adobe Employee ,
Dec 07, 2015

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Hi Gerd, sincere apologies for the poor first impression.  As others have mentioned, there is a bug with the progress bar being stuck at 0% all through the download and installation.  Were you able to successfully get Fuse installed over the weekend?

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Participant ,
Dec 07, 2015

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Hi, I was FAR too frustrated to try the download yet again over the weekend.

I was hoping for some positive advice, or even better, for a fixing of "The Problem"! That doesn't seem to be forthcoming!!

I have stopped trying downloading FUSE when I noticed via my download monitor that nothing is happening at all after a while.

Perhaps I should give Fuse a miss.

Have never seen Adobe being So Unprofessional ever yet!

Hugely disappointed

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Adobe Employee ,
Dec 07, 2015

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We're working with the Creative Cloud desktop team to see what the problem is, but at the moment don't have a fix for it.  I'll be sure to let you know if a fix is put in place by updating you here!  Unfortunately at the moment without the progress bar there is no way to see if there's a problem with the download unless you let it run for a while (sometimes a few hours, depending on your internet speed).  This is a preview application which means that there may be problems like this and we'll do our best to resolve them as fast as possible.  Thanks for your patience and understanding, Gerd.

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Explorer ,
Dec 07, 2015

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Hello. I have the same issue : I trying several solutions, uninstalled creative cloud, different browser, etc, etc ... nothing works. It does not even start. That's strange ...

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Adobe Employee ,
Dec 07, 2015

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Daniel, have you tried letting it run for a while?  There is a bug with the progress bar where it won't show any progress and instead will stay at 0%.  It should still be downloading and eventually will update to let you know it's installing but it is a large file (5GB).  If you're on slower internet this might take a few hours to download.

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Explorer ,
Dec 07, 2015

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‌hello. Problem is that it does not event start ... No 0%. I've let it run more than 24 hours and I have a super high speed connection. I have uninstalled cc, tried a different browser, almost everything I could found on the troubleshooting section. Is there a way to download it manually ?

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Adobe Employee ,
Dec 07, 2015

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Hmm!  Interesting.  Can you see if the application is generating an install log for Fuse?  Unfortunately we don't have a direct download at the moment. The log should be at:

  • Mac: /Library/Logs/Adobe/Installers/Fuse CC (Preview) 1.0 date.log.gz
  • Windows 32 bit: \Program Files\Common Files\Adobe\Installers\
  • Windows 64 bit: \Program Files(x86)\Common Files\Adobe\Installers

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Explorer ,
Dec 07, 2015

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no, no logs generated at all (I have the ones for my other downloaded apps, but nothing for fuse).

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Adobe Employee ,
Dec 07, 2015

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Hmm!  Seems like the app isn't even getting to connect to download.  I'm going to move this conversation over to the Creative Cloud forum and see if someone more familiar with that environment can help us out.

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Participant ,
Dec 07, 2015

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Hi, thanks for the words...

Fuse - as exciting as it sounds - seems to be a premature Preview and should be withdrawn until at least all download problems are ironed out!

I actually have a project where it would be most exciting to use but I can't even try to use it.

I shall spare myself the frustration of further annoyance and await your indication that ALL is fine now and that the download is working properly

Not at all well done, Adobe

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Participant ,
Dec 16, 2015

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I am sick to death of Adobe Fuse CC Preview by now!!!

No more answers from JMathewsAdobe to my last post any longer. Lots of interference from other guys!

Eventually I tried that dodgy suggestions to download Fuse directly via ProDesignTools While cs6 download page open!!!!!!!!

I eventually downloaded a 3.7GB file - Fuse_2015_1_UE.7z

Downloaded the 7z Open Source Extractor and guess what: I Still Have NO Fuse!!!

Can one escalate this. I am getting nowhere and I am wasting huge amounts of time, bandwidth and frustration

YES, I am shouting now. Does anyone blame me?

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Adobe Employee ,
Dec 16, 2015

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Hi Gerd.  I don't believe the links on the ProDesign website are officially Adobe supported.  They are links to our installer packages but the Fuse application was not designed to be installed this way so doesn't come with an .exe for installation.  The Pro Design team has posted a solution on their comments, but as it's not Adobe tested, please use at your own ris.

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Adobe Employee ,
Dec 16, 2015

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JoziG I am sorry you have faced difficulties installing Adobe Fuse.  What specific error messages are you seeing in the installation logs?  You can find details on how to locate and interpret the installation log files at Troubleshoot Adobe Creative Cloud install issues with log files

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Adobe Community Professional ,
Dec 16, 2015

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Jeff, check out page 1 of this thread, some people are getting failures with no log file at all. Not sure if that's joziG's case too.

The unofficial download for Mac does give you a zip file with a working Fuse in it. I'm trying the Windows .7z file now, will report back soon.

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Adobe Community Professional ,
Dec 16, 2015

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I tried various things, couldn't quite see how to get Fuse from the .7z file they link to.

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Adobe Employee ,
Dec 16, 2015

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Colin you will want to use a 7zip unarchiving utility.  On Mac OS it is built in to the operating system.  For Windows 10 and earlier operating system there are a number of free utilities available to decompress the file.  Once the log file is decompressed any text editor, with the find command, can be utilized to review the file.

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Adobe Community Professional ,
Dec 16, 2015

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I'm talking about the Fuse installer, not the log files. I have several programs that can uncompress .7z files, but unlike the Mac DMG, there's nothing in there that looks like an application. There is a Fuse folder, and Media_db.db, Media_db.sig, and Setup.xml files. Inside the Fuse folder there are several asset archives, and Install.db and Install.sig, and a few other files. Nothing seems that inviting.

BTW, I don't have any problems myself, I installed the Mac version in the normal way. I'm just trying to find a way for joziG to install the Window version.

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Participant ,
Dec 16, 2015

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Good day

Does one have to go through So Much Pain to download an app from a company as reputable as Adobe?

I think all the "official" people here are simply missing the point.

Downloading an app via ACC should be a click of a button as it was and is with All the other apps I have downloaded in my very long history with Adobe which started Long before ACC was even dreamt of.

This all is so hugely disappointing. My opinion of the excellence of Adobe has crashed dramatically and it will take some miracles to bring it back to where it used to be.

In my opinion Fuse CC Preview should be withdrawn as a download for ordinary folk. The download procedure should be fixed completely and THEN it should be offered as a download again.

This entire thread and ensuant frayed nerves simply should not even have been necessary!

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Participant ,
Dec 16, 2015

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@JMathewsAdobe ProDesign advice is just as cumbersome and ridiculous as the rest here. AND Prodesign gives the impression that it is officially Adobe. If it is not then the whole website needs to be changed!!

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Adobe Employee ,
Dec 17, 2015

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JoziG have you worked directly with our support team?  If so do you have a case number that I can reference?  If not you can contact our support team at Contact Customer Care and work directly to resolve the installation error.

You also indicated that you downloaded the installation files directly.  The next step would be to review the installation log files to determine why the installer is failing to install.  You can find details on how to locate and interpret the installation log files at Troubleshoot Adobe Creative Cloud install issues with log files.  You are welcome to post any specific errors you discover to this discussion.

My assumption is that there is an installation failure which is preventing the install from occurring.  As has been mentioned in this discussion there is a known issue with the progress bar which may affect the percentage when downloading through the Adobe Creative Cloud desktop application.  You also indicated that you utilized the links from the Prodesigntools site to download the installation files directly.

For others in this discussion who may be concerned they are receiving a download error when downloading and install Adobe Fuse CC (Preview) please see Error downloading, installing, or updating Adobe Creative Cloud apps.  You can find details regarding error messages and how to locate the download log files to determine if there are any specific errors preventing the downloading process.

Finally for details on how to install Adobe Fuse CC (Preview) through the Creative Cloud desktop app I would recommend reviewing Download and install Adobe Creative Cloud apps.

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Participant ,
Dec 17, 2015

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Thank you, Jeff, but no!

I am not going to become an IT specialist on the behest of Adobe. I am not going to go through any ridiculous extra trouble any longer.

I have spent a few weeks on this. That is enough. I am an ordinary end user not a testing engineer! I don't have to be any computer expert to use Adobe apps!

All I have to do is download them and learn to use them. That is all. I am NOT the only one who is having problems with downloading and installing Fuse. It has now blown my Fuse!

I have used Photoshop since version 2.5 right through until the very latest now

ps2.5_splash-screen.png

I have made sure we change from Quark to Indesign 2 (I think it was). I was instrumental in changing to Illustrator long before Freehand's time was up. I have trained the in-house staff on Adobe products where necessary. I attend local workshops still today and marvel when Rufus, Terry, Paul and Jason come to South Africa to thrill us with their demos. I have been a user of CC in my private, retired capacity since its inception! I pay a large monthly fee for the full CC even though I do not make any money from it whatsoever. The exchange rate from my country to the dollar is ridiculous, but that is not your fault. Simply, because I have worked with and loved many of the products for most of my life. I have not had any problems downloading any apps and I have downloaded most of them, even only just to fool around with them! My Mac was stolen in a robbery a few months ago. I can only replace it later next year as I don't want to bottom range model. So, I bought an affordable PC and downloaded all the main apps Again and with no problem! This is not a sob story. I am just telling you the gist of my Adobe story. I am not a babe in the woods BUT...

The fault is NOT on my side. Everything always worked fine. I refuse to go to any extra length any longer! I AM A PAYING CUSTOMER AND I EXPECT EXCELLENCE EVERYWHERE!

I don't want any more technical garbage!! Sort out the problems on your side! That's where they are! Then let me know. In the meantime you can let me have a discount for not being able to use all I am entitled to.

Take care

Gerd

P.S. I was also hugely disappointed that the latest PS needed a fix within a few days of its launch!! That does not bode well. I do Not want any rushed out new features etc without them being 100% worked out.

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Adobe Employee ,
Dec 17, 2015

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Thanks for your patience, Gerd!  Issues can happen with technology preview applications like Fuse, and we'll do what we can to get them fixed.  We appreciate the feedback and the engineers are aware of the install issues that some users have been running into.  We're taking a look into it.

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Community Beginner ,
Dec 09, 2015

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WooHoo! Fuse has installed.

Thanks to feedback here I left Fuse to install in the background.

Like explained in earlier posts there is problem with loading bar - it does not go beyond 0%.

I am on a slow connection which took 3 hours to install (a little longer than a normal upgrade for After Effects).

The installation does not impact any of your other Adobe programs - so it was easy enough to leave the installer to run though the installation.

I now have FUSE open - the interface is super engaging.

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Participant ,
Dec 10, 2015

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Mine did STOP downloading every time after an hour or so. Always. With me it does not just seem to be a matter of the 0% bug

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Adobe Employee ,
Dec 10, 2015

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Hi Gerd!  I do sincerely apologize for the frustration with this, but unfortunately I can't help you without more information.  I had sent a request before for your Fuse install log file.  If you can send that it would help us track down your more specific issue.  The log should be at:

Mac: /Library/Logs/Adobe/Installers/Fuse CC (Preview) 1.0 date.log.gz

Windows 32 bit: \Program Files\Common Files\Adobe\Installers\

Windows 64 bit: \Program Files(x86)\Common Files\Adobe\Installers

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Explorer ,
Dec 10, 2015

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Hello

I still have no logs at all, no 0%, nothing. Very strange.

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Participant ,
Dec 10, 2015

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Hi, as an only temporary PC person I am not too familiar what I must do?

Anyway, went to where you suggested and this is what I find

Fuse installer.PNG

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Community Beginner ,
Dec 10, 2015

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The files didn't show up in my log either. I just left the installation (leave it overnight) - Creative Suite handled the installation - without log files being generated and the loader remained at 0%.

I thought it wasn't installing and kept messing with the download - that doesn't help.

To be honest - I had given up and simply forgot that I had started the installation again - until hours later I got the notice from Creative Suite that FUSE is installed. It is beta preview version - this is to be expected.

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Participant ,
Dec 11, 2015

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Ooooooooops. Thought I might have had a response by now despite huge time differences between our locations!

Gary Crossey's post encouraged me to try Again. Once last night and I let it run For over 8 hours!!! nothing

Lets see Fuse.PNG

Started off at a fair enough speed. This morning there was nothing and downloading had stopped and the ACC app was visually corrupted!

5 35 am Fuse.PNG

As I was going to be out most of the day I restarted the computer to clear it of all whatever, checked that the antivirus was Off, made sure the computer could go to sleep etc etc etc

What more can one actually do!? When I got home recently it was as if I had not initiated and started well Anything! 😮

This is what greeted me!!!!!!

kak.PNG

Fuse merely wanted to be installed again

Arrrrrrrrrrrrrrrrrrrrrrrrrrrrrgggggggggggggggggghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

Adobe, please sort this crap out! All is fine on my side.

I updated PS and Bridge yesterday with Zero problems.

Enough is Enough is Enough!!!

Who else can I talk to???????????????????????????????????

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Adobe Community Professional ,
Dec 11, 2015

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Explorer ,
Dec 11, 2015

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Thanks for the link. I get this

Access Denied

You don't have permission to access "http://trials3.adobe.com/AdobeProducts/FUSE/2015_1/osx10-64/Fuse_2015_1_UE.dmg?" on this server.

Reference #18.9f70dd58.1449855302.360e549f

We are making progresses anyway

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Explorer ,
Dec 11, 2015

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Got it ! It works !!!

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Adobe Community Professional ,
Dec 11, 2015

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Click on below link and open CS 6 download page , DO NOT download anything from there , simply keep it open

https://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

Once the above page is open , then click on Fuse CC download link again , it will start download process.

If you do not  keep CS 6 page open , it will provide you error Access Denies.

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Explorer ,
Dec 11, 2015

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It works ! Thank you sooooooo much !

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Adobe Community Professional ,
Dec 11, 2015

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You may try downloading from Direct link if all steps fails.:

I suspect this might be issue with Downloading of setup related files on to Temp folder.

Compared to other CC apps Adobe Fuse CC setup file is huge in comparison.

The CC apps has to download compressed Zip file 3.7 GB in size , and the extract it on to same Temp folder , it will take alot of space , if the temp folder is already crowded with temporary files , I mean already acquiring GBs of Temp files , again if we initiate a new download which is large in file size defnitely the process gets stuck or sometime  it will be slow,

It is better to clear Temp folder once. You can skip the files which cannot be deleted.

CC apps work flow:

0-42% =Download

After 42% = Extraction process

43-90&  = Installation

90-100 = Update.

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Adobe Community Professional ,
Dec 11, 2015

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You are welcome.

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Explorer ,
Dec 11, 2015

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Well, it is not working either. When I double click on the .dmg, what I get is just a folder, with files in it. No installation process, nothing ... What did I get wrong, I have no idea ...

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Adobe Community Professional ,
Dec 11, 2015

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That is fairly standard for Adobe DMGs. One of the files in the folder ought to be an installer. What are the files in that folder?

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Adobe Community Professional ,
Dec 11, 2015

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If possible  , post screenshot of .dmg file downloaded.

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Explorer ,
Dec 11, 2015

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I have this

Capture décran 2015-12-11 23.13.23.png

Thanks a lot for your help. Much appreciated.

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Adobe Community Professional ,
Dec 11, 2015

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Hmm , can you post screenshot of the page where Fuse_2015_1_UE.dmg is located?

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Adobe Community Professional ,
Dec 11, 2015

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Someone please fix this , or if possible please provide me proper explanation about this:

111.jpg

2222.jpg

I dunno what is there in the reply to get moderator's approval. Its kinda annoying lol ,

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Explorer ,
Dec 11, 2015

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This ?

Capture décran 2015-12-11 23.36.03.png

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Adobe Community Professional ,
Dec 11, 2015

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No  , the screenshot of Downloads folder where the Fuse installer file is downloaded along with its file size.

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Most Valuable Participant ,
Dec 11, 2015

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I do not see anything in either message which needs Moderation... but since I do not work for Adobe (and even Adobe does not seem to know exactly how the Jive owned anti-spam module works) I really don't know why messages are put into Moderation

I DO know that late yesterday the anti-spam module "hiccupped" and about 50 messages that were clearly spam were allowed through to a forum, while some messages from the same spammers were caught in Moderation

There is just no way for anyone that I know of to predict what the anti-spam module is going to do at any given time

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Explorer ,
Dec 11, 2015

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it is in my basic default download folder ...

Capture décran 2015-12-11 23.48.00.png

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Adobe Community Professional ,
Dec 11, 2015

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The size looks about right.

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Adobe Community Professional ,
Dec 11, 2015

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Yea, Thanks for the clarification .

But I am not upset with that , , I just wanted to notify with proof hehe U know its weekend , cant spend a lot of time here .Ah!  Weekend plans.

I am an Ex-Technical Support guy and I can certainly understand technical issues or changes in policy, spam filters malfuncation...etc , its pretty usual experience.  Through out my professional life I've been hunting technical issues ,this is trying to slow me down hehe. so just a lil notification with proof lol.

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Adobe Community Professional ,
Dec 11, 2015

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Try mounting Dmg file from Disk Utility and check.

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New Here ,
Dec 23, 2015

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Thanks..but waiting for the download to complete worked.

It remained at 0% for 2 hours then suddenly it went upto 42% and then finished within seconds.

This is real bad coding..but at least I got it to work..

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Adobe Community Professional ,
Dec 23, 2015

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Glad to hear that.

Is it possible to upload screenshot of Zip file contents I mentioned earlier ?

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Adobe Community Professional ,
Dec 23, 2015

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The asset zip files contain thousands of text files.

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Adobe Community Professional ,
Dec 23, 2015

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Thanks for the info.

I haven't downloaded Windows version and checked yet. was just curious lol. u know kinda busy . still waiting for Santa to drop in hehe

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Adobe Community Professional ,
Jan 14, 2016

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Update Update Update!!

Finally I found a strong Wifi  (PS :  Special Thanks to my  neighbors) and downloaded Fuse CC direct download myself .

Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools

SO here's the trick to install Fuse CC manually on Windows computers using direct download files.

The Fuse CC direct download contains only folder named Payloads.  Create a new folder for example : Adobe FUSE cc

So here's the actual trick , download any of the CC or CS 6 application, inside you will get folder named :

Deployment .

Package

Resources

Setup.exe

In my case , I used Adobe Photoshop CS 6 extended files.

2.JPG

Then copy the folders I mentioned earlier of CS 6 except Payloads to Adobe Fuse CC folder which we created earlier which contains Payloads folders ( Fuse CC).

Then double click on Setup.exe it shud start installation process for FUSE CC.

1.JPG

Note :

Sorry I dont have Windows 7 comp now, so using Windows XP . sorry bout tat

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Participant ,
Jan 19, 2016

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I think one would have to agree that it is quite ridiculous the amount of trouble one has to go to in order to get Fuse onto a computer!!!

I eventually did mine with the help of an Adobe Support person (in the above method!!!!!!!!) - all in all it took 3 days.

And now that I have Fuse I find that quite a few features do NOT work!

Like exporting one's creature to Photoshop to animate it. Error after error after error.

The Fuse forum is full of complaints.

I stick to what I have said before: Adobe should have waited longer and sorted all the problems before even launching the Preview version!!!

It is a disgrace!

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Adobe Community Professional ,
Jan 19, 2016

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Hmm may be I shud start learning Fuse CC. Yep I heard about it all  , I love Errors , they are my best buddies, once my bread and butter hehe .  but not now as designer and programmer. I certainly understand how frustrating it is when designers see errors especially when they are deep inside world of Creativity.

Once I get good computer , gud enough to run Fuse CC , I am pretty excited to install it and learn. Sounds challenging  to me. 

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New Here ,
Jun 01, 2017

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I did all thing same such as you Brucgovn but I am getting

Brucgovn  wrote

Update Update Update!!

Finally I found a strong Wifi  (PS :  Special Thanks to my  neighbors) and downloaded Fuse CC direct download myself .

Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools

SO here's the trick to install Fuse CC manually on Windows computers using direct download files.

The Fuse CC direct download contains only folder named Payloads.  Create a new folder for example : Adobe FUSE cc

So here's the actual trick , download any of the CC or CS 6 application, inside you will get folder named :

Deployment .

Package

Resources

Setup.exe

In my case , I used Adobe Photoshop CS 6 extended files.

2.JPG

Then copy the folders I mentioned earlier of CS 6 except Payloads to Adobe Fuse CC folder which we created earlier which contains Payloads folders ( Fuse CC).

Then double click on Setup.exe it shud start installation process for FUSE CC.

1.JPG

Note :

Sorry I dont have Windows 7 comp now, so using Windows XP . sorry bout tat

installation failed error

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New Here ,
Jun 01, 2017

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I did all thing same  such as you did Brucgovn but I am getting installation  failed error what I do please tell me as soon as possible

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Adobe Community Professional ,
Jun 09, 2017

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Click on More Information or Error Details option in the error message windows and provide the exact error message. or post a screenshot.

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