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Genuine Software

New Here ,
Apr 29, 2020

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I got a message from Adobe (I am assuming) that pops up often. It states the Adobe software I have is not genuine. So, I uninstalled all of the Adobe software I could find on my mac because I don't use them often enough. The pop up still comes back, however and I would appreciate some help trying to get this issue resolved. It is intrucive to my workflow and am now less likely than ever to recommend adobe products to a friend because the business model seems to target me for extortion rather than provide me a fuctional product.

If someone can help me with this issue, I may change my mind about adobe.

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Genuine Software

New Here ,
Apr 29, 2020

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I got a message from Adobe (I am assuming) that pops up often. It states the Adobe software I have is not genuine. So, I uninstalled all of the Adobe software I could find on my mac because I don't use them often enough. The pop up still comes back, however and I would appreciate some help trying to get this issue resolved. It is intrucive to my workflow and am now less likely than ever to recommend adobe products to a friend because the business model seems to target me for extortion rather than provide me a fuctional product.

If someone can help me with this issue, I may change my mind about adobe.

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Apr 29, 2020 0
Adobe Community Professional ,
Apr 29, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum.

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Apr 29, 2020 1
Adobe Community Professional ,
Apr 29, 2020

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Apr 29, 2020 0
New Here ,
Apr 29, 2020

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Yes. I have used the cleaner. several times, it did not work. Why are you sending me a link to premier pro?

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Apr 29, 2020 0
Adobe Community Professional ,
Apr 29, 2020

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I pasted the wrong link, thank you..  I've edited the post.

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Apr 29, 2020 0
New Here ,
Apr 29, 2020

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I used the cleaner again and the problem does not appear to be persisting.

 

The popup comes back now again after I have run the cleaner.

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Apr 29, 2020 0
Adobe Community Professional ,
Apr 29, 2020

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At some point, you probably acquired a non-genuine Flash Player from a non-Adobe website. 

At any rate, use Mac Finder and manually remove the Adobe folder from your Applications.

 

Adobe Genuine

https://www.adobe.com/genuine.html

 

Nancy O'Shea, ACP
Alt-Web.com

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Apr 29, 2020 0