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getting live chat support

Explorer ,
May 08, 2017

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here is a strange thing. I had to reintall CC, used the cleaner tool etc. But now photoshop will not update. I even tried a different computer with the same negative results. Now i want to contact the Adobe Live Chat Support so a talented Person can look at the configuration. The problem is that I cannot even navigate to the correct support group, because I need to choose my product first BUT my CC is not even listed. so Here is the question, HOW CAN I GET IN CONTCAT WITH A REAL PERSON AT ADOBE?

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1 Correct Answer

Adobe Community Professional , Apr 06, 2018
thatsmauri Adobe Community Professional , Apr 06, 2018
Hello lightheartphoto,on the Adobe.com website, click on "Contact Adobe" in the footer at the very bottom of the page.From there, you will be presented with several tiles - one being "Account issues" for example.Click on a tile that fits your case best and follow the remaining steps there.Please note: Not all options give you the ability to receive Chat support.Kind Regards,Maurice

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Community Beginner ,
May 08, 2017

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support here is the link to support you have 3 levels :

in level 1 select account issues

in level 2 select account settings - doesn't really matter - a window will be opened and you'll see a blue button in the bottom of it- click it.

in level 3 select chat- then wait few moments until they answer you!

you're welcome

hope I helped

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Explorer ,
May 09, 2017

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thank you, but be problem is that teh section"1. What can we help you with? does not show my product and without a selection I cannot proceed 😞

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Community Beginner ,
May 09, 2017

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do as i said:

choose account issues, doesn't matter if it has your product if you do as i wrote up ^ you'll be able to talk with an agent live,

trust me

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Explorer ,
May 09, 2017

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Perfect, it worked!!! Thank you a ton!

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Community Beginner ,
May 09, 2017

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Haha you're welcome!!!! ❤️

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New Here ,
May 18, 2017

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hello

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Community Beginner ,
May 18, 2017

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hello

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New Here ,
Nov 22, 2017

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my tools on the top is gone, I can't work, what I can do to restoreerro adobe.jpg

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New Here ,
Jun 05, 2017

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Yes, you did-thank you

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New Here ,
Jun 20, 2017

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How in the world can i connect either by phone or chat with adobe.... just purchased the monthly plan cc all apps

and have to find answers how i transfer filters, patterns, styles from previous Adobe cs4 to the new one since i don't see it there.

Would appreciate some help... i keep going in circles with their directions for help...frustrated here... thank you!

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New Here ,
Oct 30, 2017

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that worked, thank!!!!!!!

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New Here ,
Nov 30, 2017

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im having issues with my acct

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New Here ,
Mar 04, 2018

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THANK YOU!

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New Here ,
Mar 09, 2018

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This is horrrrible, I've never seen any where this kind of confusing way to get support..

It's like trying to find a guideline to read the guideline ...

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New Here ,
Apr 06, 2018

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i still cant find the live chat this is so FRUSTRATING

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Adobe Community Professional ,
Apr 06, 2018

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Hello lightheartphoto,

on the Adobe.com website, click on "Contact Adobe" in the footer at the very bottom of the page.
From there, you will be presented with several tiles - one being "Account issues" for example.
Click on a tile that fits your case best and follow the remaining steps there.

Please note: Not all options give you the ability to receive Chat support.

Kind Regards,
Maurice

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New Here ,
Jun 12, 2018

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thank u so much. That really helped

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New Here ,
Jan 02, 2019

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I clicked that link and it makes me choose options and by the time I do there is no way to chat.. this is a pain in the a$$

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New Here ,
Jun 10, 2019

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How do I get live chat support from Adobe??? There is no more "account issues" and everything keeps on going around in circles not leading anywhere!

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Adobe Community Professional ,
Jun 10, 2019

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use: Contact Customer Care . The little icon right bottom will help...

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Adobe Community Professional ,
Jun 10, 2019

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Use a good desktop browser like Firefox or Chrome that accepts cookies and does not have script blocking add-ons.

Contact Customer Care

If you're an Enterprise account holder, use the Enterprise link.

Otherwise, sign-in with your Adobe individual ID and Password.  See screenshot.

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Community Beginner ,
Jun 23, 2019

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This icon does not exist.  All attempts to contact support send me back to canned FAQ type options.  There is no chat option any longer that I can find.

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Adobe Community Professional ,
Jun 23, 2019

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Online Chat works for me.  To get a human, ask for an agent.

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Community Beginner ,
Jun 23, 2019

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Glad it works for you, but I have no access to online chat.  Following the instructions above simply takes me back to the main support page.  It's an endless loop.

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