Copy link to clipboard
Copied
here is a strange thing. I had to reintall CC, used the cleaner tool etc. But now photoshop will not update. I even tried a different computer with the same negative results. Now i want to contact the Adobe Live Chat Support so a talented Person can look at the configuration. The problem is that I cannot even navigate to the correct support group, because I need to choose my product first BUT my CC is not even listed. so Here is the question, HOW CAN I GET IN CONTCAT WITH A REAL PERSON AT ADOBE?
Copy link to clipboard
Copied
support here is the link to support you have 3 levels :
in level 1 select account issues
in level 2 select account settings - doesn't really matter - a window will be opened and you'll see a blue button in the bottom of it- click it.
in level 3 select chat- then wait few moments until they answer you!
you're welcome
hope I helped
Copy link to clipboard
Copied
thank you, but be problem is that teh section"1. What can we help you with? does not show my product and without a selection I cannot proceed 😞
Copy link to clipboard
Copied
do as i said:
choose account issues, doesn't matter if it has your product if you do as i wrote up ^ you'll be able to talk with an agent live,
trust me
Copy link to clipboard
Copied
Perfect, it worked!!! Thank you a ton!
Copy link to clipboard
Copied
Haha you're welcome!!!! ❤️
Copy link to clipboard
Copied
hello
Copy link to clipboard
Copied
hello
Copy link to clipboard
Copied
my tools on the top is gone, I can't work, what I can do to restore
Copy link to clipboard
Copied
Yes, you did-thank you
Copy link to clipboard
Copied
How in the world can i connect either by phone or chat with adobe.... just purchased the monthly plan cc all apps
and have to find answers how i transfer filters, patterns, styles from previous Adobe cs4 to the new one since i don't see it there.
Would appreciate some help... i keep going in circles with their directions for help...frustrated here... thank you!
Copy link to clipboard
Copied
that worked, thank!!!!!!!
Copy link to clipboard
Copied
im having issues with my acct
Copy link to clipboard
Copied
THANK YOU!
Copy link to clipboard
Copied
This is horrrrible, I've never seen any where this kind of confusing way to get support..
It's like trying to find a guideline to read the guideline ...
Copy link to clipboard
Copied
i still cant find the live chat this is so FRUSTRATING
Copy link to clipboard
Copied
Hello lightheartphoto,
on the Adobe.com website, click on "Contact Adobe" in the footer at the very bottom of the page.
From there, you will be presented with several tiles - one being "Account issues" for example.
Click on a tile that fits your case best and follow the remaining steps there.
Please note: Not all options give you the ability to receive Chat support.
Kind Regards,
Maurice
Copy link to clipboard
Copied
thank u so much. That really helped
Copy link to clipboard
Copied
I clicked that link and it makes me choose options and by the time I do there is no way to chat.. this is a pain in the a$$
Copy link to clipboard
Copied
How do I get live chat support from Adobe??? There is no more "account issues" and everything keeps on going around in circles not leading anywhere!
Copy link to clipboard
Copied
use: Contact Customer Care . The little icon right bottom will help...
Copy link to clipboard
Copied
Use a good desktop browser like Firefox or Chrome that accepts cookies and does not have script blocking add-ons.
If you're an Enterprise account holder, use the Enterprise link.
Otherwise, sign-in with your Adobe individual ID and Password. See screenshot.
Copy link to clipboard
Copied
This icon does not exist. All attempts to contact support send me back to canned FAQ type options. There is no chat option any longer that I can find.
Copy link to clipboard
Copied
Online Chat works for me. To get a human, ask for an agent.
Copy link to clipboard
Copied
Glad it works for you, but I have no access to online chat. Following the instructions above simply takes me back to the main support page. It's an endless loop.