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Hard drive failed, can't deactivate prior CS5 download and can't activate on new computer.

New Here ,
Sep 23, 2013 Sep 23, 2013

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I am unable to activate my CS5 suite due to the second activation being on a machine where the hard drive failed. I need to get Adobe to clear that older activation which would allow the new activation to work when you I try it again. But I can't get anyone at Adobe to get this done. How should I proceed.

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Adobe Employee ,
Sep 23, 2013 Sep 23, 2013

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Hi nkottler,

Welcome to the Community!

Contact our Adobe support and they will help you with the activation, check your options here: http://www.adobe.com/support/download-install/supportinfo/

Thanks!

Ankit

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New Here ,
Sep 23, 2013 Sep 23, 2013

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I contacted Adobe support with an internet chat and was told that they cannot help me since CS5 Design Premium was an old version that Adobe doesn't support anymore. I asked if there is a phone number I could call and was told I would get the same answer by phone, too. I suppose I could try again, but it was very irritating to be told I can't use something I purchased and should have every right to use. 

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Adobe Employee ,
Sep 23, 2013 Sep 23, 2013

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I understand, send me a private message with your contact details.

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New Here ,
Jul 16, 2020 Jul 16, 2020

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You should answer the questions where others can see the answer.  Thanks

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New Here ,
Jul 16, 2020 Jul 16, 2020

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Very true everyone should see it.

Regards

 

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Most Valuable Participant ,
Jul 16, 2020 Jul 16, 2020

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This message is almost 7 years old... what was said then may not be the case now

 

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
Click here https://helpx.adobe.com/contact/support.html

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