**HELP** Crop , position, and scale, NOT WORKING. Won't allow me to use dragging

[wrajawrote..]

this is my first time experiencing this issue. The box with the dots pops up aroud my video and the clicker changes to a dragging mouse when i hover over the dots, but it will NOT let me drag it. It will only let me scale it using the panning feature in the effect controls. But that is a lot more work and i'd prefer to use my dragging feature like I have been doing before. PLEASE HELP 😞

[Abambo]

What is the software and version?