HELP FROM ADOBE - Problems with my plan

Jan 06, 2021

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Hi there!

I've moved from US to Brazil and my plan is ending. When I navigate to the page where I add a new credit card, the site doesn't change the country. The only option is US and I would like to keep my plan with a brazilian credit card.

Help please.

Best regards

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HELP FROM ADOBE - Problems with my plan

Jan 06, 2021

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Hi there!

I've moved from US to Brazil and my plan is ending. When I navigate to the page where I add a new credit card, the site doesn't change the country. The only option is US and I would like to keep my plan with a brazilian credit card.

Help please.

Best regards

TOPICS
Installation

Views

18

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 06, 2021 0
Most Valuable Participant ,
Jan 06, 2021

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I think you will need help changing your country

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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