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help! I need to deactivate Creative Cloud account

New Here ,
Aug 25, 2020

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Hi can anyone help please! I use CC through an educational licence, but I also had an account with a personal email. Im trying to deactivate the personal account, as it is blocking me from getting software downloads via my educational licence. Ive tried to deactivate/delet my personal account, but I keep gettting blocked. Ive tried emailing Adobe, but no reply. Help appreciated!

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Creative Cloud, New user

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help! I need to deactivate Creative Cloud account

New Here ,
Aug 25, 2020

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Hi can anyone help please! I use CC through an educational licence, but I also had an account with a personal email. Im trying to deactivate the personal account, as it is blocking me from getting software downloads via my educational licence. Ive tried to deactivate/delet my personal account, but I keep gettting blocked. Ive tried emailing Adobe, but no reply. Help appreciated!

TOPICS
Creative Cloud, New user

Views

37

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 25, 2020 0
Adobe Community Professional ,
Aug 25, 2020

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This is a public forum, not the link to Adobe support. 

Sorry, but we're normal users and we can't help with account and/or payment problems. 

Please click the link below to contact Adobe staff to help. 

 

Be sure to remain signed in with your Adobe ID before accessing the link below. 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact.html 

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot. 

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Aug 25, 2020 1
Most Valuable Participant ,
Aug 25, 2020

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Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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Aug 25, 2020 1