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HELP! I tried After effects and then this happened!

New Here ,
Jun 04, 2020

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Hey everyone, sorry to post this here, I don't know where else.

I'm a zumba instructor and mother of 3, I was trying to up my game for my online classes by doing lower thirds but it got complicated quickly and with my 3 small children became basically impossible to do.

 

I completely forgot about it until I saw my bank statement and went in and I am outside the window for cancellation by a couple of days. I cannot afford $110 cancellation fee! I would have understood if they charge me the difference from annual to a monthly fee that has been already charged.
Please help!

Adobe Community Professional
Correct answer by Peru Bob | Adobe Community Professional

This is a user to user forum.

You will need to go to Adobe Customer Service for that:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

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HELP! I tried After effects and then this happened!

New Here ,
Jun 04, 2020

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Hey everyone, sorry to post this here, I don't know where else.

I'm a zumba instructor and mother of 3, I was trying to up my game for my online classes by doing lower thirds but it got complicated quickly and with my 3 small children became basically impossible to do.

 

I completely forgot about it until I saw my bank statement and went in and I am outside the window for cancellation by a couple of days. I cannot afford $110 cancellation fee! I would have understood if they charge me the difference from annual to a monthly fee that has been already charged.
Please help!

Adobe Community Professional
Correct answer by Peru Bob | Adobe Community Professional

This is a user to user forum.

You will need to go to Adobe Customer Service for that:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

Chat and Agent.png

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278

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Jun 04, 2020 0
Adobe Community Professional ,
Jun 04, 2020

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This is a user to user forum.

You will need to go to Adobe Customer Service for that:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede....

Chat and Agent.png

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Jun 04, 2020 1
New Here ,
Jun 04, 2020

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Thank you! saw the chat bot first but thought that a person was unreachable that way!

I was able to solve it this way, thanks again!

 

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Jun 04, 2020 0
Adobe Community Professional ,
Jun 04, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum.

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Jun 04, 2020 0
New Here ,
Jun 04, 2020

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haha it is poorly named indeed, thanks Bob!

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Jun 04, 2020 0