Help With Illustrator

[default6alttfjw6t6e]

Hi, I'm having trouble installing Illustrator to my drive. Can someone help, please?

Thanks,

Sophie 

[Manan Joshi]

Try by repairing the VS redistributable package, see the instructions mentioned in the following discussion
https://community.adobe.com/t5/indesign/error-launching-indesign-quot-cannot-load-the-path-type-rpln...

If the package is not even installed then you can install it by downloading from the following link

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
-Manan

[default6alttfjw6t6e]

Hi Manan,

Thanks so much for your help but unfortunately it doesn't seem to be working. Please see below error.

I'm wondering if it's something to do with this technically being a work laptop and not having access to something? I have photoshop downloaded fine so don't know what the problem could be.


[cid:ac24a2f1-d8bd-4eb0-a941-a697d4b25268]

Many thanks,
Sophie

[Nancy OShea · Accepted solution]

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use. Check each one.
https://helpx.adobe.com/creative-cloud/system-requirements.html

If your OS hasn't been updated lately, do it now.  I mention this because Visual C++ is typically updated by Microsoft with your Windows updates.  You also need a computer user profile that has administrative level permissions. 

If this is NOT an individual plan, please contact your IT dept for assistance.