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High memory usage by creative cloud desktop

New Here ,
May 29, 2020

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Hello,

my Creative Cloud Desktop application uses 100% of my computer memory (RAM) and then after a few minutes it crashes.

I don't find any solution how to solve this. So, for now my adobe application don't get any updates.

 

I already try a full uninstall / cleaning / reinstall with adobe cleaning tools but the problem is still here.

I also have the latest version, installed from today 29.05.2020.

 

Does anyone have an idea what to do?

 

OS: Windows 10 Business version 2004 build 19041.264 with latest updates.

Computer: DELL Precision 5820

 

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High memory usage by creative cloud desktop

New Here ,
May 29, 2020

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Hello,

my Creative Cloud Desktop application uses 100% of my computer memory (RAM) and then after a few minutes it crashes.

I don't find any solution how to solve this. So, for now my adobe application don't get any updates.

 

I already try a full uninstall / cleaning / reinstall with adobe cleaning tools but the problem is still here.

I also have the latest version, installed from today 29.05.2020.

 

Does anyone have an idea what to do?

 

OS: Windows 10 Business version 2004 build 19041.264 with latest updates.

Computer: DELL Precision 5820

 

TOPICS
Creative Cloud

Views

440

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May 29, 2020 0
New Here ,
Jul 20, 2020

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Anything new?

Nobody has this problem?

The problem is still there with the new version of Creative Cloud Desktop...

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Jul 20, 2020 0
Adobe Community Professional ,
Jul 20, 2020

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I don't let that Adobe app run. There is no need for it to start with the system. You don't need it running to use all the other Adobe Programs. I also turn off all the Totally Stupid Auto Update features.

Give that a try.

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Jul 20, 2020 1
New Here ,
Jul 20, 2020

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Thanks for answer.

 

Yes, this is what I've done actually.

But, this app starts automatically again when an update of some adobe product is available.

And then the problem will occur again.

And without it you won't be alerted when an update is available.

 

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Jul 20, 2020 0
Adobe Community Professional ,
Jul 20, 2020

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If software is working, why do you need all the latest updates?  I often skip the dot updates entirely.  And I only upgrade when I want to, after all the bugs are sorted.

 

I have disabled notifications and auto updates for everything except CC desktop app.  I also disabled CC desktop app from auto loading on startup from my operating system's settings.  The only time I open CC desktop app is when I need it for something I can't do any other way.

 

Nancy O'Shea, ACP
Alt-Web.com

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Jul 20, 2020 0