High memory usage by creative cloud desktop

Community Beginner ,
May 29, 2020 May 29, 2020

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Hello,

my Creative Cloud Desktop application uses 100% of my computer memory (RAM) and then after a few minutes it crashes.

I don't find any solution how to solve this. So, for now my adobe application don't get any updates.

 

I already try a full uninstall / cleaning / reinstall with adobe cleaning tools but the problem is still here.

I also have the latest version, installed from today 29.05.2020.

 

Does anyone have an idea what to do?

 

OS: Windows 10 Business version 2004 build 19041.264 with latest updates.

Computer: DELL Precision 5820

 

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correct answers 1 Correct Answer

Community Beginner , May 11, 2021 May 11, 2021
Ok, thanks for trying to help. I finally identified the problem myself and I've found a workaround.If someone else expected this, it comes from the Internet default connection settings registry key. The reg keys concerned are DefaultConnectionSettings and SavedLegacySettings under [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections]. Here were the values I had and which causes the high memory usage and the crash of the computer:Windows Registry Editor Versi...

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Community Beginner ,
Jul 20, 2020 Jul 20, 2020

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Anything new?

Nobody has this problem?

The problem is still there with the new version of Creative Cloud Desktop...

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LEGEND ,
Jul 20, 2020 Jul 20, 2020

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I don't let that Adobe app run. There is no need for it to start with the system. You don't need it running to use all the other Adobe Programs. I also turn off all the Totally Stupid Auto Update features.

Give that a try.

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Community Beginner ,
Jul 20, 2020 Jul 20, 2020

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Thanks for answer.

 

Yes, this is what I've done actually.

But, this app starts automatically again when an update of some adobe product is available.

And then the problem will occur again.

And without it you won't be alerted when an update is available.

 

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Adobe Community Professional ,
Jul 20, 2020 Jul 20, 2020

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If software is working, why do you need all the latest updates?  I often skip the dot updates entirely.  And I only upgrade when I want to, after all the bugs are sorted.

 

I have disabled notifications and auto updates for everything except CC desktop app.  I also disabled CC desktop app from auto loading on startup from my operating system's settings.  The only time I open CC desktop app is when I need it for something I can't do any other way.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 10, 2021 May 10, 2021

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"If software is working, why do you need all the latest updates?"

 

Did you really just write that? 

 

Is this the state of the Adobe community support? Actually I'm not surprised this is an Adobe forum.

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Community Beginner ,
May 11, 2021 May 11, 2021

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Ok, thanks for trying to help.

 

I finally identified the problem myself and I've found a workaround.

If someone else expected this, it comes from the Internet default connection settings registry key.

 

The reg keys concerned are DefaultConnectionSettings and SavedLegacySettings under [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections].

 

Here were the values I had and which causes the high memory usage and the crash of the computer:

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections]
"DefaultConnectionSettings"=hex:46,00,00,00,03,00,00,00,09,00,00,00,00,00,00,\
  00,07,00,00,00,2a,2e,6c,6f,63,61,6c,00,00,00,00,00,00,00,00,00,00,00,00,00,\
  00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00
"SavedLegacySettings"=hex:46,00,00,00,04,00,00,00,01,00,00,00,00,00,00,00,07,\
  00,00,00,2a,2e,6c,6f,63,61,6c,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
  00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00

 

and here the workaround:

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections]
"DefaultConnectionSettings"=hex:46,00,00,00,06,00,00,00,01,00,00,00,00,00,00,\
  00,07,00,00,00,2a,2e,6c,6f,63,61,6c,00,00,00,00,00,00,00,00,00,00,00,00,00,\
  00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00
"SavedLegacySettings"=hex:46,00,00,00,06,00,00,00,09,00,00,00,00,00,00,00,07,\
  00,00,00,2a,2e,6c,6f,63,61,6c,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
  00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00

 

 

 

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New Here ,
May 13, 2021 May 13, 2021

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Hi newbie here,

 

Thanks to Dany67 for the fix. It seems to have worked for me. However, Adobe CFHelper is still guzzling memory and the only way to end that task in Task Manager is to shut down CC Cloud desktop.exe, which of course I was hoping to avoid with this fix.. Do you or anyone else know of a solution for that?

Thanks in advance! 

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New Here ,
Jun 03, 2021 Jun 03, 2021

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LATEST

Just had the same thing happen...

 

Edge was starting to behave weird, and when opening the task manager Windows told me "I was low on memory" and showed me a list of programs with memory usage in %. Nothing was really high there.

 

After closing that 'mini task manager' and trying again I got the 'real' one, this showed me 'adobe cloud desktop.exe' was using over 8gb of RAM. 'End task' and yay, everything works again.

 

That's what I get for opening Photoshop that one time a month.

 

Maybe just rename the .exe to something else, so it can't be autostarted? When you want to update to a newer version, you can always restore it or just install the Creative Cloud app again (since it probably got updates anyway).

 

The OP in this thread gave some 'magic registry keys' which I don't advise to just blindly copy over. It's binary data, and probably different for every system. What it does mean is that it's internet-connection-related.

 

My firewall is blocking all apps except a few I have whitelisted, so the 'adobe creative desktop.exe' (or whatever it was called) had no internet connection. So apparently there is a memory leak in the program retrying to connect to the net for long times.

 

I'm normally always for updating programs to keep fixes applied, but just as with a BIOS update, for Adobe programs the rule "if it works do not fix it" applies very much. Install the apps, completely disable all background processes in 'Services', in 'Task Manager - Startup' and in the 'Task Scheduler', rename exe files to something else of programs you do not want to start. On;y if you encounter bugs, go look if there is an update that might fix it.

 

The latest Photoshop release is something to avoid anyway, so you're not missing out (nothing but new bugs and problems apparently).

 

All that background stuff and Library-sync-drivers might be fine for people using it daily. But for people using their PC for something else and actually having no interest in the whole 'cloud' aspect, Adobe is annoying A.F.

 

I wish I could remove cloud-sync (never stored anything in their cloud and not planning to). Yes, you can 'pause it', but you can't easily remove the low-level drivers it installs.

 

I wish that you could tell 'do not look for updates', and that nothing would start, but yet it uses 3 (if not more) places to litter autostarting and/or background apps. Just start the license-service when an app start, do your thing, and go away again.

 

I don't mind their subscription model much.. I do _hate_ (and I mean _really hate_) the way their software is structured these days. No libraries, no sync, no stocks, no NodeJS content inside of Photoshop.. just let me use the tool I asked for, and nothing else please...

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