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How can I get fonts for Illustrator?!

Community Beginner ,
Apr 11, 2020

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I need more fonts for Illustrator. I click the Typekit button and search the website for fonts. When I find one I like, I click it, and look at it, but can't find any way to download it.

 

Perhaps complicating this issue: I'm a paying customer, but my creative cloud account for some reason says I'm not paying and am using free and trial services. Annoyingly, I can't get a customer support phone number, because the website reserves that for a paying customer, which it mistakenly believes I am not.

I've got to eat my hat. Turns out I signed in with the wrong email address. I want to be absolutely certain that anyone in the future who reads this thread knows that Adobe is absolutely 100% not at fault, and ignorant users like myself should figure out how to use log in credentials before they complain!!!

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Draw and design, How to, Type

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How can I get fonts for Illustrator?!

Community Beginner ,
Apr 11, 2020

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I need more fonts for Illustrator. I click the Typekit button and search the website for fonts. When I find one I like, I click it, and look at it, but can't find any way to download it.

 

Perhaps complicating this issue: I'm a paying customer, but my creative cloud account for some reason says I'm not paying and am using free and trial services. Annoyingly, I can't get a customer support phone number, because the website reserves that for a paying customer, which it mistakenly believes I am not.

I've got to eat my hat. Turns out I signed in with the wrong email address. I want to be absolutely certain that anyone in the future who reads this thread knows that Adobe is absolutely 100% not at fault, and ignorant users like myself should figure out how to use log in credentials before they complain!!!

Topics

Draw and design, How to, Type

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2.0K

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Adobe Community Professional ,
Apr 11, 2020

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Typekit is no more.  It was renamed Adobe Fonts. 

  1. Log-in to the Adobe Fonts website with your paid ID and password.
  2. Click on My Fonts to see which fonts you have activated. 

https://fonts.adobe.com/my_fonts

 

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Post back if you still need help.

 

 

Nancy O'Shea, ACP
Alt-Web.com

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Community Beginner ,
Apr 13, 2020

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Still not working. I've got a link on the font page that says to subscribe to creative cloud. I'm already subscribed. I pay monthly. It still says I have a free account.

 

And just a note: somebody really needs to look at simplifying this entire flow. I can't see any purpose for the creative cloud app at all. If I need to download something, I can sign in at the website, right? Why do I have to have this app running? It's a total waste.

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Most Valuable Participant ,
Apr 13, 2020

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Your answer is in the question. You need to use the Creative Cloud app, NOT THE WEBSITE, to manage your fonts in Adobe Fonts.

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Community Beginner ,
Apr 15, 2020

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That seems needlessly complicated.

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Most Valuable Participant ,
Apr 15, 2020

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Using the app for Creative Cloud, that's made for installing fonts, to install fonts - the app whose purpose you could not surmise until I told you this - is needlessly complicated?

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Most Valuable Participant ,
Apr 13, 2020

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Adobe Employee ,
Apr 13, 2020

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Davidf97879629, I am showing that the Creative Cloud membership, associated with the e-mail address you used to post to this public discussion forum, has been canceled.

 

Do you still have an active CC membership?  What type of membership are you using?

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Community Beginner ,
Apr 15, 2020

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I don't use this alot, so I don't know the details, but I've been paying for it monthly. Is there a way I can get someone in customer service to give me a call?

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Adobe Employee ,
Apr 15, 2020

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Davidf97879629, our support team is ready to assist you at https://helpx.adobe.com/contact.html.  Please begin a chat session so the specifics of your situation can be discussed.

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Community Beginner ,
Apr 16, 2020

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That is a suboptimal solution which I attempted before I came here. Very frustrating that I'm being told I'm not a paying customer and so I have to chat with a robot. 

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Most Valuable Participant ,
Apr 16, 2020

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When you are bored with the robot type AGENT to say you want a human. 

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Adobe Employee ,
Apr 16, 2020

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I know this is a difficult time, Davidf978796629.  All of us are currently affected by the global pandemic.

 

Account related inquires must be conducted in a private setting for security purposes.  You are currently posting in a public discussion forum that is accessible to anyone with Internet access.

 

As Test_Screen_Name indicated, you will have the opportunity to speak with a person via chat.  Please continue to be patient as we are experiencing a high volume of people contacting our support team during the current pandemic.

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Community Beginner ,
Apr 16, 2020

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I've got to eat my hat. Turns out I signed in with the wrong email address. I want to be absolutely certain that anyone in the future who reads this thread knows that Adobe is absolutely 100% not at fault, and ignorant users like myself should figure out how to use log in credentials before they complain!!!

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Adobe Employee ,
Apr 16, 2020

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Thanks for the update, David!  I am pleased to hear you were able to resolve the difficulties you were facing and can now access the fonts from within Illustrator.

 

I think we have all been guilty of either wrong login names and/or passwords while trying to access different services.  It gets even more difficult since the best practice is to use a different password for each service.

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